Akkodis is seeking a Field Service Technician (French) for a contract position with a client in Ottawa, ON ideally with experience in maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, peripherals, high-end printers, and multi-function laser devices at the component level.

Position: Field Service Technician (French)

Location: Ottawa, ON

Long-Term Contract

Job Description

Responsibilities:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer
• peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Supports and maintains user account information including rights, security and systems groups.
• Identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks
• Works under general supervision. A certain degree of creativity and latitude is required

Basic tasks:

• Deskside software support
• High end printer and multi-function laser component level repair
• Server component level hardware repair and software restore
• Network device replacement/ configuration
• Basic network troubleshooting
• Smart Hands, executes

Qualifications:

• Requires experience in the field or in a related area; familiar with a variety of the field's
• concepts, practices, and procedures
• Able to perform call-management in a Real-Time-Reporting environment
• Able to work independently & with limited supervision
• Excellent verbal & written skills
• Have good interpersonal and communication skills.

Certifications (Required):

• CompTIA A+

Certifications (Nice to have):

• HP / Dell / Lenovo desktops/laptops
• Lexmark / Xerox / HP Multi-Function & Work Center (Mono/Couleur)
• IBM, HP, Dell server certs
• CompTIA Network+
• CompTIA Server+