Purpose:

Reporting to the Retail Manager, Inside Sales Representative is responsible for growing business relationships with customers as well as maintaining superior standards to Messer customer services. A key function of this role is to place efforts on business development for your region and Messer corporately.

Job Description:

• Advise customers coming to the store and perform related tasks such as order preparation and follow-up.
• Provide administrative and technical support to internal clients.
• Provide creative customer service techniques, show an ability to source products and maintain satisfactory inventory levels.
• Capable of communicating on multiple levels with external customers with the objective of increasing counter sales through upselling.
• Support Branch Manager in obtaining all Key Performance Indicators (critical metrics), safety goals and an excellent net operating profit.
• Responsible for entering invoices into SAP, preparing credit notes, sorting documents, filing, and processing telephone orders.
• Actively solicits new sales in store and via outgoing calls.
• Improve counter sales and handle telephone enquiries from customers or prospective customers.
• Back-up for deliveries as needed.
• Receive incoming hardgoods shipments from vendors and intercompany warehouses.

Requirements:

Education & Experience:

• Minimum of 1 year experience as an inside sale or administrative experience; preferably in an industrial environment.
• Minimum Grade 12 education or equivalent experience.
• Computers skills for using Microsoft Office Suite.

Key Skills & Attributes:

• Strong sales and negotiation skills.
• Commercial competence.
• Excellent written and verbal communication skills.
• Understanding of modern business systems.
• SAP skills (asset).
• Messer product knowledge desirable.
• Delivery of exceptional sales targets.
• Understanding processes and mechanical proficiency.
• Capable of developing sales proposals.
• Proficient with PowerPoint, and excellent presentation skills.
• Strong understanding of Excel.