Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual IT Support Analyst to join our headquarters located in Thornhill, ON.

A career with us offers:

• A fun, fast paced culture
• Opportunities to grow and develop your career
• On-going industry training programs and professional development opportunities
• A workplace that supports workplace diversity, equity and inclusion
• A strong promoter of women in the automotive industry
• The chance to work with some of the best in the business!

Position Summary:

Reporting to the Manager, IT, this position provides support to our internal Associates and the IT team.

Position Functions:

• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• Configure and deploy desktops, laptops, phones (mobile & landline) and printers for new employees
• Provide mobile phone support
• Troubleshoot basic connectivity issues, servers, and network equipment.
• Provision/Deactivate accounts on the domain and other network applications
• Perform basic administration duties on the Cisco phone system
• Provide basic support on Microsoft Dynamics 365 CRM system
• Organize & manage equipment inventory
• Arrange for disposal of old hardware
• Contribute to the knowledge base by creating user guides and documentation for known issues
• Gain a basic understanding of key business-specific applications in order to provide 'value-add' technical support

Minimum Qualifications and Competencies:

• University or college degree in Computer Systems Technology or related field is an asset
• 2-3 years of experience in IT Support
• Basic knowledge of IT hardware including PCs, switches, printers, mobile devices
• Experience with desktop operating systems and applications
• Basic Microsoft application support experience (i.e. Office, Dynamics NAV, Dynamics CRM, SharePoint)
• Basic network knowledge and network troubleshooting skills
• Working knowledge of a range of diagnostic utilities
• Experience with InTune, Crowdstrike, and SharePoint are assets
• Strong written and oral communication skills
• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Fluency in English and French
• Some travel may be required