Daily Responsibilities

• Handling and preparing mailouts
• Batching and scanning of documents
• Operate a computer terminal to verify, enter, retrieve, and edit data
• Key in paper documents using templates at required speed and accuracy level (UPS)
• Cross-train in other manual processes (Finalize/Dice)
• Calling clients and sending emails
• Carts, Generics, Cheque Verification
• Work under minimum supervision

Program/Technology/Software Knowledge Require

• Microsoft Word, Excel
• Online systems
• RBC Systems
• Microsoft suite for communication and data entry

Must-Have Skills, Experience, and Education

• 2+ years of related experience required

Skills and Competencies

• Verbal and written communication skills
• Attention to detail and time management skills
• Must be bilingual (English & French)
• Ability to accurately document and record customer/client information
• Ability to enter data at 7000+ keystrokes per hour
• Expert user of Microsoft Excel, Access, and Word
• Completion of a speed and accuracy data entry test

Attributes

• Sense of urgency
• Information seeking
• Listening, understanding, and responding

Nice-to-Have Skills/Experience

• Additional education, certifications, or qualifications relevant to administrative or data entry roles

Soft Skills Required:

• Teamwork
• Time management
• Organizational skills
• Communication