About LASERBODY MD

We believe everyone has the right to choose how they want to look and feel. LASERBODY MD is more than medical aesthetics & wellbeing clinics. We are a movement dedicated to empowering people to look better, feel better, be better and live longer.

We're not your typical medical company, we are ethical medical professions that value our patients and team members and strive to live by our company values. Perks include health benefits and professional development.

Learn more by visiting - LaserbodyMD.ca

POSITION OBJECTIVE:

The General Manager in our east-end Toronto/Pickering location will be responsible for managing and business development for our clinic and retail store while delivering an exceptional customer experience.

The General Manager ensures that overall operations are executed including, sales, client care and customer service. Experience or passion for aesthetics and wellness is strongly preferred.

FUNCTIONAL RESPONSIBILITIES:

1. Development of performance targets and analysis of weekly, monthly and annual goals and strategy to increase retention and satisfaction.

2. Develop and execute marketing and business development strategies focused on achieving financial goals, client acquisition and internal referrals.

3. Manage day to day operation of the clinic, including; reception, reservations, hosting, maintenance/quality control; including service, cleanliness and product usage, etc.

4. Responsible for hiring, training, scheduling, performance reviews, conflict management, business building, skill enhancement and goal setting.

5. Analyze and monitor Key Performance Indicators (Contract sales, department profits, expenses, retention, etc.) to identify trends, opportunities, deficiencies; take action to positively impact sales and profit.

6. Model the brand, values, and lifestyle and maintain a professional image at all times; set high standards for self based upon competency model; build an effective network within the company, across all departments, and within the local market.

7. Ensure team members complete all paperwork, client forms, client correspondence, etc. in an accurate and timely fashion.

8. Ensure medical staff are adhering to treatment standards and are fully executing the department's programs and procedures. Enhance current and create new standards as per healthcare regulations.

9. Research and resolve client concerns promptly; share best practices regarding client retention and service with other departments/managers so all can learn from concerns and solutions; put the client first and model service and care standards at all times.

10. Track performance for sales activities, staff productivity and supplies/inventory.

11. Ensure team members are engaged and morale is high within the department; recognize team members for high performance on a daily basis; communicate information needed to all team members and conducts weekly team member meetings.

12. Perform additional duties as assigned.

QUALIFICATIONS:

1. Minimum of 3 years of management in medical, aesthetics, wellness, retail or medspa environment preferred

2. Knowledge of skin products, aesthetic cosmetic procedures and inventory management

3. Must enjoy sales and working directly with clients to ensure excellent customer service

4. Ability to work weekends and evenings when required by business needs

5. Medical or health related college degree preferred

6. Proven track record of meeting and achieving goals/targets, cost control skills

7. Excellent technical/computer/closing skills

8. Ability to create and implement such documents as staff schedules, safety rules, standard operating procedures, and performance reviews

9. Must have strong written and oral communication skills.

10. Must be able to prioritize, multi-task and have creative problem solving skills.

11. Solid evidence of community outreach and involvement in health related industries and in-depth understanding of the value of improving health and wellness.