At Forrest Solutions, we deliver premium onsite outsourced solutions to professional firms nationwide. With a commitment to excellence and a five-star service model, our team ensures that clients can focus on their core business while we handle the rest.

Position Summary:

We are seeking a Concierge Associate who will serve as the face of the client's workplace - delivering exceptional reception, concierge, and conference services. The ideal candidate is warm, professional, proactive, and client-service driven. This role ensures all visitors and employees experience a welcoming and well-organized environment every day.

Key Responsibilities:

Reception & Front Desk Duties

• Greet and assist guests, clients, and staff with a professional and welcoming demeanor
• Answer incoming calls, route them appropriately, and take messages as needed
• Monitor visitor logbooks, issue badges, and follow building security protocols
• Maintain a neat and organized reception area
• Coordinate meeting and conference room reservations and assist with scheduling
• Provide general administrative support and collaborate with team members to ensure smooth daily operations

Hospitality & Conference Room Management

• Prepare and maintain meeting rooms, ensuring cleanliness and readiness before and after meetings
• Manage catering orders and set up food and beverage services for meetings and events
• Maintain pantry areas, coffee stations, and kitchen supplies
• Restock, organize, and perform light cleaning and dishwasher duties
• Track catering inventory and confirm delivery details and pricing

Cross-Functional Support

• Provide backup coverage for reception and other concierge teammates
• Assist with office moves, workspace set-ups, and small facilities issues
• Collaborate with other departments to support service excellence across the workplace
• Participate in ongoing training to maintain knowledge of company standards and client expectations

Qualifications:

• Prior experience in a professional Front Desk, Concierge, or Office Services role
• Exceptional communication and interpersonal skills
• Professional, polished appearance and a can-do attitude
• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
• Highly organized and detail-oriented with strong multitasking abilities
• Dependable, punctual, and a reliable team player
• Ability to lift up to 30 lbs and perform light physical tasks as needed

Why Join Us?

• Be part of a team that delivers best-in-class service every day
• Work in a professional environment that values courtesy, collaboration, and client satisfaction
• Access to training programs and opportunities for cross-training and advancement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal candidates only: The compensation outlined is applicable for candidates that are fully qualified for the role based on their education and experience. If Forrest Solutions selects an internal candidate that does not meet the full requirements of the role; the position structure, title, and compensation may be adjusted accordingly