Department / Branch: Human Resources & Administration Department

Reporting to: Deputy Head of HRA, with dotted line to Head of HRA

Employment Type: Full-Time Permanent / Contract

Location: Downtown Head Office

Responsibilities:

• Support full cycle of recruitment and coordinate the onboarding and orientation processes;
• Support the resolution of employee relations issues by documenting incidents, coordinating investigations, and providing administrative assistance in disciplinary or grievance procedures;
• Assist in developing training materials, liaise with external training vendors for program design, and arrange mandatory training sessions to meet regulatory requirements;
• Contribute to drafting, updating and communicating policies and procedures to ensure compliance with labor laws and relevant regulatory requirements;
• Serve as a point of contact for employee inquiries, providing timely and accurate assistance;
• Prepare and compile reports for internal and external purposes, including audits, internal reporting and assessment, regulatory submissions, etc., ensuring accuracy and timeliness;
• Manage employee records, maintain accurate HR database, handle documentation for new hires, terminations and employee status changes;
• Provide ad hoc support to Administration Team as needed to ensure smooth daily operations.

Qualifications:

• Bachelor degree in Human Resources, Business Administration, or a related discipline;
• Minimum of 5 years of professional human resources experience, preferably within a financial services or a regulated industry;
• Familiarity with Canadian labor laws and standards, and relevant regulatory requirements for financial institution;
• Strong time management and multitasking skills, with a proactive approach to problem-solving;
• Highly detail-oriented with a hands-on and practical approach to managing document preparation, compliance processes, and operational HR activities;
• Ability to handle sensitive information with confidentiality and sound judgment;
• Excellent verbal and written communication skills, with the ability to interact professionally at all organizational levels;
• Proficiency in Mandarin (written and verbal) is considered an asset.