Enercare Inc. is one of Canada's largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.

We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.

Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP ("Brookfield"), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.

Responsibilities:

• Manage Credit and Collection department, policies and procedures
• Contributing to and implementing approved credit and collection strategies, policies, procedures and internal controls to minimize credit risk, and maximize collection efforts
• Lead a focused team of analysts to meet business KPIs to ensure success of the department
• Oversee and manage vendor relationships to achieve KPI targets and achieve overall department success
• Recommend and lead changes regarding departmental efficiencies (i.e. organization of workflow and processing activities) that maximize departmental productivity and deliver enhancement to Credit and AR performance
• Continually build teams knowledge base and promote growth of entire team
• Understand and communicate performance levels and statistics for Accounts Receivable (daily, weekly, monthly), and monitoring impacts of any procedural changes.
• Support team members filing bankruptcy and consumer proposals
• Provide expertise and support for credit approval process
• Lead and continue to develop B2B collection process
• Work closely with third party collections vendors to ensure recovery rate is maximized
• Lead projects focused on reduction of AR and bad debt and improve credit approval rate
• Perform root cause analysis and drive process changes to improve results
• Monitor and Report credit and collection performance report to leadership team

Qualifications:

• Minimum 10 years credit and collections leadership experience in a management role
• Knowledge of compliance and regulation environment across Canada in credit and collection
• Experience in managing collection vendors including but not limited to 3rd party collection agencies
• Familiar with key measurements in credit and collection field
• Experience in managing on site and remote team members to ensure team productivity
• Ability to work in a fast-paced and changing environment.
• Strong data analysis skills are required
• Knowledge of collections dialer strategy
• Experience in quality assurance for collections or call center team
• Computer skills (Word, Excel, Powerpoint, MS vision, MS project and MS Access)
• Team player
• Post-secondary education (University Degree, College Diploma or equivalent)

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.