Job Title: Customer Service Representative

Location: Markham, ON

Industry: Industrial Supplies and Distribution

Language: Bilingual (English/French) is preferred

Status: Temporary Position

About the Role:

We're looking for a dependable and service-oriented Customer Service Representative to join our team. In this role, you'll be the first point of contact for customer inquiries-supporting with order status, inventory checks, returns, shipping claims, account updates, troubleshooting, and billing questions. If you're a strong communicator who enjoys solving problems and working with others, this could be a great fit.

Work Schedule:

• Standard hours: 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM
• On-site: Monday to Thursday
• Work-from-home: Fridays

Key Responsibilities:

• Respond to customer inquiries via phone and email in a professional and timely manner
• Manage each customer interaction from start to finish, ensuring resolution
• Collaborate with internal teams and external partners to solve customer issues
• Provide updates on orders, inventory, shipping, billing, and returns
• Accurately document all customer interactions in internal systems
• Handle complaints calmly and professionally, de-escalating when needed
• Support process improvements by identifying trends or recurring issues

What You'll Bring:

• Minimum of 2 years' experience in customer service, preferably in a contact center environment
• Strong communication and active listening skills
• Confidence in making decisions and resolving complex customer issues
• Organized and detail-oriented, with the ability to multitask
• Proficiency with Windows-based tools, CRM systems (i.e., In-Contact), and softphone technology
• A positive, team-first attitude and strong sense of accountability
• Comfortable working in a metric-driven or performance-based environment

Education:

• High school diploma or GED required

Other Requirements

• CRC (Criminal Record Check)
• 2 professional references