Role:- Field Technician (IMAC)

Location- Montreal, QC

Job Type:- Contract

This position requires bilingual proficiency in French and English. It is based in Montreal.

As a Field Technician (IMAC), you will be responsible for the handling, installation, replacement, and configuration of laptops, desktops, and all associated peripherals for our clients' end users. A valid driver's license and a personal vehicle are required.

This role reports to the Customer Service Manager.

Main Responsibilities:

• Installs, upgrades, or replaces hardware and software systems and documents the processes
• Relies on experience and judgment to plan and achieve goals
• Performs a variety of complex tasks
• Works under general supervision; a certain degree of creativity and independence is required
• Installation, replacement/configuration of IT equipment and network peripherals
• Performs "Smart Hands" support

Qualifications:

• Experience in IT or a related field; familiar with a variety of concepts, practices, and procedures in the field
• Able to manage service calls in a real-time reporting environment
• Capable of working independently with limited supervision
• Excellent verbal and written communication skills
• Strong interpersonal and communication abilities