This role in in-office and will combine customer-facing responsibilities with essential administrative tasks to support the efficient running of our office. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to perform administrative duties in a fast-paced environment.

Key Duties and Responsibilities

Customer Service:

• Serve as the primary point of contact for customers, addressing inquiries related to products, services, and policies via phone, email, or in-person.
• Accurately process customer orders by phone or email, and issue order confirmations ensuring alignment with customer expectations.
• Assist in processing returns, credits and replacement orders as needed.
• Address customer concerns and complaints in a professional and timely manner.
• Provide product and service information, resolving customer issues while ensuring satisfaction.
• Prepare product samples and print sample labels as needed.

Administrative Support:

• Assist in preparing and maintaining reports, and other documents as requested by management.
• Set up new customers in the database, and maintain existing customer accounts, ensuring information is accurate and up to date.
• Handle submission emails from leads, direct inquiries to the appropriate departments, and follow up when necessary.
• Support with data entry, filing, and maintaining office records in a systematic manner.
• Help with day-to-day office operations, including coordinating and organizing team lunches and events.
• Prepare and print product extension labels for the warehouse.
• Keep samples room clean, organized with updated labels and dosage sheets.
• Work with the marketing department to update the Canadian website with new products as needed.

Qualifications:

• High school diploma or equivalent; post-secondary education in business administration is a plus.
• Previous experience in customer service and administration in an office or call centre environment.
• Excellent knowledge of the English language with strong verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Proficiency with modern office software (Microsoft Office 365, Outlook, SAP systems, etc.).
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Positive attitude and professional demeanor.
• Multitasking abilities and time management skills.