Marketers on Demand is searching for a Consumer Experience Lead-a strategic thinker and problem solver who thrives in a fast-changing environment. This role requires a consumer detective-someone who uncovers deep insights into consumer behaviors, needs, and pain points, using data to drive impactful decision-making. You will play a pivotal role in designing and implementing consumer experience solutions that enhance satisfaction, drive loyalty, and support operational excellence.

Key Responsibilities:

• Be a Consumer Detective: Analyze and interpret consumer behavior, uncover pain points, and bring empathy into experience design

• Data-Driven Decision Making: Monitor key metrics (NPS, CSAT, CES), track trends, and optimize strategies based on insights

• Problem Solving & Strategic Thinking: Align business goals with consumer needs to develop solutions that drive long-term impact

• Collaboration, Relationship Management & Influence: Work cross-functionally with stakeholders, influencing decisions

• Effective Storytelling and Presentations: Communicate the "why" behind experience initiatives, bringing insights to life for teams and leadership

• Innovation & Agility: Adapt to new tools, processes, and changing business needs, ensuring seamless consumer experiences

• Experience Design & Implementation: Work with teams to design, implement, and measure consumer experience solutions, ensuring they translate into operational excellence

• Driving Transformation: Operate within a fast-evolving landscape, leading experience-driven change and making a lasting impact

Key Qualifications:

• 4-5 years of experience in consumer experience, market research, or a related field

• Proven track record of implementing experience design solutions and working cross-functionally to bring them to life

• Strong understanding of consumer journey mapping and behavioral analytics and experience design principles

• Proficiency in CRM platforms, PowerBI, and Microsoft Excel

• Excellent communication skills

• Ability to think strategically, solve problems creatively, and adapt to change in a fast-paced environment

• Strong relationship-building, influencing, and collaboration skills across multiple teams

If you're passionate about transforming consumer experiences and driving real impact, apply today!