We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a Design Strategist who will emphasizes a focus on aligning user experience with business objectives by conducting user research, creating user personas, and mapping user journeys to identify areas for improvement and enhance user onboarding and product adoption. They collaborate with cross-functional teams to ensure design solutions support strategic goals and create seamless, satisfying user experiences

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $130k - CAD $140k/year & benefits (see below).

The Role

Responsibilities:

• Frame problem spaces by considering multiple perspectives driving alignment amongst cross-functional teams.
• Support the design and facilitation of primary research (ex: in-depth interviews, contextual inquiry, diary studies), secondary research (ex: competitive analysis) and foresight research focused on building empathy for users.
• Synthesize multiple data sources and research insights into artifacts (ex: journey maps, personas, ecosystem maps).
• Design and facilitate co-creation workshops and ideation sessions to understand the current state and ideate on the potential future state.
• Present research insights that are actionable, compelling, and connected to business strategy to a range of audiences, including executives.
• Work in a fast-paced setting where problem spaces are broad and often ambiguous.

Requirements:

• Undergraduate or Graduate degree in Sociology, Anthropology, History, Psychology, Strategic Foresight or other research-oriented discipline of Humanities, Cultural studies, Political Science, or Business or equivalent work experience.
• 5-8 years of experience in strategy, design, consulting, and/or research.
• Qualitative research experience including selecting research methodologies, user recruitment, and writing research guides.
• Understanding of design thinking methodologies, tools and research methods.
• Comfortable planning and leading collaborative virtual and in-person workshops.
• The ability to take complex information and present insights in a simplified, easy to understand, visually appealing way to stakeholders.
• Ability to collect a variety of stakeholder feedback and iterate on outputs.
• Big picture thinker

Preferred, but not required:

• Experience in financial services domain.

We offer:

• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days)
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability
• Flexible hybrid policy
• RRSP with employer's contribution up to 4%
• A higher education certification policy
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms
• A truly diverse, fun-loving and global work culture

SYNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.