We're looking for a Product Manager with a strong background in change management and payments to drive meaningful process enhancements aligned with a high-profile Visa Debit Modernization Project. If you thrive at the intersection of strategy, operations, and transformation-and know how to lead people through change-you could be the perfect fit.

In this role, you'll work across multiple teams within a major financial institution to assess and improve existing processes, coordinate change management initiatives, and help execute a communication strategy that supports a seamless rollout.

What You'll Be Doing:

Process Evaluation & Optimization

• Assess and map out current operational processes impacted by the Visa Debit Modernization
• Identify opportunities for improvement and drive process enhancements
• Ensure solutions meet compliance standards and internal policies

Change Management Leadership

• Lead cross-functional change management activities to support smooth transitions
• Develop and deliver training, support materials, and change strategies
• Track the impact and effectiveness of change initiatives and adjust as needed

Operational Journey Design

• Build out detailed end-to-end operational journeys across business functions
• Anticipate and resolve operational roadblocks
• Align operational flows with broader project goals

Communication Planning

• Support the creation and rollout of the Visa Modernization communication plan
• Draft and distribute clear, concise, and targeted communications to stakeholders
• Gather feedback and fine-tune messaging to ensure clarity and engagement

What You Bring:

Must-Haves

• 3-5 years of experience in product management, process improvement, and change management
• 3+ years of experience working in the payments space

Nice-to-Have

• Background in financial services, especially related to Visa debit products

Soft Skills

• Strong analytical mindset and problem-solving skills
• Excellent communication and interpersonal abilities
• Collaborative and adaptable, with experience working cross-functionally
• Organized, detail-oriented, and confident managing competing priorities
• Hands-on experience with project management tools and methodologies
• Deep understanding of change management principles and best practices

Education

• Bachelor's degree in Business Administration, Management, or a related field preferred

If you're ready to lead change in a dynamic and fast-paced environment-and want to be part of an initiative that impacts how Canadians pay-this role is for you.