Department Overview:

The team is responsible for vetting accounts opened online by non-resident clients, ensuring compliance with all KYC and government regulations. The department is managed by three department managers and supports both phone and back-office operations. All new hires undergo a comprehensive 6-week training program for the assigned processes.

Daily Responsibilities:

• Handle 80% phone-based and 20% back-office work, with flexibility to switch between both tasks throughout the day.
• Review and vet client files to ensure completeness and compliance.
• Communicate with clients to request missing documentation or information.

Required Tools & Technologies:

• Daily use of CART, Synergy, Odyssey, and other internal systems to manage case files and client communication.

Must-Have Skills & Qualifications:

• Strong organizational and communication skills in both English and French.
• Clear speaking voice and professional demeanor.
• Excellent attention to detail and analytical skills for reviewing client documentation.
• Ability to manage time effectively and work in a structured process environment.

Nice-to-Have:

• Previous experience with AML/KYC regulations and procedures.

Key Soft Skills:

• Bilingual (French/English) communication
• Critical thinking and problem-solving
• Time management
• Conflict resolution
• Strong attention to detail