Job description

Company Overview

The Crump Group Inc. is a family-owned and operated premium pet treat manufacturer. Started in 2006, we have successfully established 3 market leading brands (Caledon Farms, Crumps Naturals and Dog Delights) distributed throughout Canada and the United States. We officially started production in our North Carolina facility in August 2023, we continue to ramp up production in this facility and we are planning an $85M expansion.

Position Overview

The Item Control Manager is responsible for ensuring the accuracy, consistency, and integrity of master data within the organization's systems. This role plays a crucial part in supporting business operations by managing and maintaining essential data records, ensuring compliance with data governance policies, and facilitating effective data management practices. The Item Control Manager works closely with various departments, including IT, finance, and operations, to ensure data quality and support business processes.

Role and Responsibilities

• Item Master Data Management: Establish, govern, and maintain a comprehensive and accurate item master within the ERP and related systems. This includes creating new item codes, defining key attributes and specifications, maintaining Bills of Materials (BOMs) and units of measure, and ensuring consistent data standards and integrity across all platforms.
• Item Lifecycle Management: Own and manage the full item lifecycle-from creation and onboarding through changes, discontinuation, and archival. Ensure version control, proper change documentation, and structured obsolescence workflows aligned with business needs.
• Data Governance & Quality Assurance: Develop and enforce data standards, validations, and change control processes to ensure high-quality, trusted item data. Perform routine audits to identify and correct discrepancies, redundancies, or errors.
• New Product Development (NPD) Support: Coordinate item master setup and readiness for new product launches, ensuring accurate and timely integration into production, planning, and sales systems.
• Process Development & Continuous Improvement: Identify inefficiencies in item control practices. Lead the design and implementation of standardized, scalable workflows, policies, documentation, and training programs to drive operational efficiency and system reliability.
• Cross-Functional Collaboration & Support: Partner with teams including Procurement, Production, Quality, Regulatory, Sales, R&D, and Finance to ensure item data meets functional requirements and supports key business processes like costing, planning, and compliance.
• Reporting, Metrics & Analysis: Create and maintain dashboards and KPIs to monitor data accuracy, usage trends, item status, and BOM changes. Use insights to drive corrective actions and highlight opportunities for supply chain and product portfolio optimization.
• System Ownership & Change Management: Support ERP and MDM (Master Data Management) system configuration as it relates to item control. Participate in system implementations, upgrades, and enhancements, including testing, training, and documentation.
• Compliance, Documentation & Audit Support: Ensure data practices comply with internal policies, regulatory requirements, and industry standards. Provide timely support for internal and external audits, including traceability of item changes and approval workflows.

Qualifications

• Bachelor's degree in Supply Chain, Business Administration, Engineering, or a related field.
• 3-5 years of experience in item control, inventory management, or master data management roles.
• Proven experience managing item master data in ERP/MRP systems (e.g., SAP, Oracle, NetSuite).
• Strong understanding of BOMs, SKUs, UOMs, and item lifecycle processes.
• Advanced Microsoft Excel skills (e.g., VLOOKUP, pivot tables, data validation).
• Excellent attention to detail, accuracy, and data integrity.
• Ability to develop and document processes, with a strong process-oriented mindset.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration skills across cross-functional teams.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Experience in a manufacturing or logistics environment, particularly in CPG or food, is preferred.
• Experience with ERP implementations or MDM tools is an asset.
• Familiarity with regulatory requirements (e.g., in food, pharma) is considered a plus.
• Certifications such as Lean, Six Sigma, CDMP, or data governance are desirable.
• Knowledge of SQL or Power BI for reporting and analysis is a plus.

Recipes for success

• Process-oriented thinking and strong documentation skills
• Curiosity and proactive problem-solving mindset
• Accountability and ownership of responsibilities
• Strong verbal and written communication abilities
• Adaptability in dynamic, fast-paced environments
• Experience working collaboratively across cross-functional teams

The Crump Group is committed to equity, inclusion in employment and diversity. We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture. The Crump Group will provide an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require a disability-related accommodation during this process, please inform The Crump Group of your requirements.

Why Join The Crump?

• 100% Employer Paid Benefits
• Flex Hours
• Employee Assistance Program
• Perkopolis Discount Program
• Tuition Reimbursement Program
• Career Advancement Opportunities
• Employee Referral Bonus Program
• Free Onsite Parking
• Casual Dress Code
• Social Club Committee
• Anonymous Employee Engagement Surveys
• Safety Shoe Reimbursement
• Dog-Friendly Office