Job Title: Customer Advocacy Operations Specialist

Location: Remote(prefer candidates in Kitchener-Waterloo/Toronto region)

Department: Customer Marketing

Reports To: Director, Customer Advocacy

Contract duration: 12 months

Client: OpenText

Position Summary:

We are seeking a detail-oriented and tech-savvy Customer Advocacy & Advisory Operations Specialist to support our advocacy and advisory programs from an operational perspective. This role will manage customer databases, streamline reporting, support campaign execution, assist with data migrations, and coordinate with vendors and system integrations. The ideal candidate thrives in a fast-paced environment, has strong analytical skills, and is experienced in CRM systems/Salesforce and marketing automation tools.

Key Responsibilities:

Database Management: Maintain and optimize the customer advocacy and advisory database, ensuring data accuracy, segmentation, and integrity.

Reporting & Analytics: Develop dashboards and generate reports to track program performance, customer engagement, and advocacy impact.

Campaign Support: Assist in setting up, executing, and monitoring advocacy campaigns, including customer outreach, surveys, and event logistics.

Data Migration: Support data migration projects, ensuring smooth transitions between platforms with minimal data loss.

Vendor & Integration Support: Collaborate with external vendors and internal IT teams to manage tools, system integrations, and troubleshoot technical issues.

Process Improvement: Identify and implement process enhancements to improve operational efficiency and data workflows.

Cross-Functional Collaboration: Work closely with marketing, sales, customer success, and IT teams to align advocacy and advisory initiatives with broader business goals.

Qualifications:

Bachelor's degree in Business, Marketing, Information Systems, or a related field.

4+ years of experience in operations, data management, or CRM administration (Salesforce or similar platforms preferred).

Strong analytical and problem-solving skills with proficiency in Excel and data visualization tools (Power BI, etc.).

Experience with marketing automation tools (Eloqua, Swogoo or similar tools) and campaign execution.

Knowledge of customer data migration processes and API integrations is a plus.

Experience working with customer reference tools (Reference view etc.)

Excellent organizational and project management skills with attention to detail.

Strong communication skills to collaborate effectively with internal teams and external vendors.