Senior Concierge

The Senior Concierge acts as a brand ambassador, developing and maintaining a positive company image by efficiently interacting with all owners, residents, prospective residents, guests, and vendors. Concierge team members are critical to the tenant experience by providing exceptional knowledge and service and are an integral part of the Property team. They are the face of the property and promote a sense of community with residents, employees and guests.

Key Responsibilities:

Act as a brand ambassador for the Fitzrovia property, providing exceptional client service at all times.

Welcome residents and guests, open doors for residents and guests (as required), answer the Concierge phone line, assist with package pickup, address resident inquiries and concerns, alert team members to general security (e.g., loitering), maintain general cleanliness of the front of house areas.

Answer guest, vendor and resident queries and help foster an open environment.

Assist with the tenant move-in / move-out process.

Manage the loading bay and help check-in / check-out vendors, resident deliveries, moving trucks, etc.

Assist with leasing tasks as required.

Acquire a broad knowledge of the community and surrounding area, including amenities and events.

Build strong relationships with current and future members of the apartment community.

Share resident feedback with the company to improve the resident experience.

Maintain a detailed record of resident preferences and use resident handbook as a guide.

Assist with the organization and execution of on and off-site resident events and initiatives.

Assist with Social Media postings and maintaining online presence as needed.

Provide general resident services such as helping residents carry items to their suite, calling taxis, scheduling reservations, coordinating event tickets, etc.

Assist with stock of inventory within amenities.

Monitor and assist with amenity reservations.

Proactively communicate with other team members and management.

Review activity log and handover notes at the beginning of each shift, responding / actioning as required.

Maintain confidentiality regarding resident matters.

Adhere to all property guidelines and standards of performance.

Other duties as assigned.

Qualifications and Experiences:

• Bachelor's degree in hospitality or related discipline will be considered an advantage.
• 1-3 years in an upscalecustomer service/concierge settingpreferred.
• Existing knowledge of neighborhood and community preferred.
• Superior communication and customer serviceskills required.
• Computer literacy essential, including Microsoft Office Suite. Proficient in Yardi property management software preferred.
• Must maintain professional appearance and comply with prescribed dress code policy.
• Ability to cope in a fast paced environment.