Summary:

Interact with partner carriers in order to ensure the highest level of service and capacity while also achieving margin targets.

Responsibilities:

1. Carrier Relations

Grow & develop our carrier base with partners that meet or exceed our criteria & compliance standards.

Continuously grow the network of carriers

Develop an in depth understanding of partner carrier networks in order maximize their effectiveness.

Creating new CRQ/CAC entries and monitoring FCA/FSC updates

Monitor and audit Daily Activity Repot screen on daily basis

Lead in rate generation/capacity sourcing for sales quotes and RFP's

Creating new carriers after vetting them using a series of on-line tools

Obtain accurate updates from carriers in a timely manner to provide proper and detailed updates to shipper reps

Analyze carrier performance on monthly basis and create strategy to develop underperforming carriers

Monitor and process EDI updates

Progress high performing carrier partners from transactional to core status.

Support Shipper logistics planner to respond to shipper KPI report and require action plan.

Support/work with carrier reps in other offices

2. Corporate Responsibilities

Assist with market rate information in order to complete rate proposals

Liaison with other team members to ensure order completion

Perform all of the above responsibilities in alignment with our corporate strategic objectives

Perform all of the above responsibilities in alignment with our corporate values of LEAD WITH GRACE

3. Measurement Responsibilities

Ensure data integrity when managing and completing orders (Ex. Notes in the system, apts times, complete load sheets)

Verify carrier data is accurate before completing orders (Ex. waiting time, extra charges)

Margins are maintained Load acceptance

4. Other Responsibilities

Flexible work hours and after hours calls

Support and replace other team members as needed

5. Culture

Support Company Culture and XTL's Core Principles - LEAD WITH GRACE

Leadership

Empowerment

Appreciation

Diversity

Work Ethic

Integrity

Trust

Honesty

Growth

Respect

Agility

Creativity

Excellence

Skills & Abilities:

Computer/program experience required (Excel, Load Link etc)

Knowledgeable about North American geography

Knowledgeable about market rates year round

Knowledgeable about container business

Great communication skills

Vigorous Negotiating skills

Bilingual in English and French

5+ years industry experience

Must be curious, up for new challenges, and not willing to settle

Excellent customer service skills

Professionalism

Work Environment:

Able to work in a fast pace environment

Resourceful

Works well under pressure

Manages stress well

Ability to multi-task and manage priorities

Must work collaboratively within a team