MHIRJ is the merging of two important heritages: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry. We're looking for an AOG specialist to join our ranks!

Purpose of the role

MHIRJ is seeking a AOG Specialist who is smart, curious and loves the challenge of solving problems that improve people's lives. You'll collaborate with a fun and close-knit agile team to coordinate logistics, service, communication and contribute to the entire process of an AOG event.

Here are the daily responsibilities for an AOG specialist:

• Process spare part orders via the telephone, email, online portal and follow-up on customer deliveries.
• Manage critical shortages of parts to support the return to service of an aircraft on ground, C-Check.
• Manage client expectations during an aircraft on ground event and provide timely communication throughout.
• Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints.
• In a changing environment geared towards increased customer's satisfaction, the AOG specialist will also manage discrepancies and deviations related to planned in-flows by proposing solutions and raising supplier's awareness of their commitment to meet customer and operator's satisfaction.
• Responsibilities also include placement of purchase orders and administering portfolio activities related to invoicing and PO pricing issues. In addition, the agent will need to be able to clearly analyze varied situations and make decisions in an efficient and timely manner.

Here is what is required to succeed:

• Education in Operations or Industrial management OR 5-7 years of relevant work experience.
• You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access
• You have knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management).
• Ability to work onsite.

If your experience aligns with the qualifications for this role, we encourage you to apply - we'd like to hear from you!

Why join us?

Do you have a passion for aviation? Are you eager to make a meaningful impact on customers? Do you aspire to a fulfilling career as an AOG Specialist? If yes, you've landed at the right place. At MHIRJ, we recognize and value your contributions to our One Unified Team. We live by our values and embody our behaviors which drive our success. Take flight with a team that shares your passion and supports your journey. Let's soar together at MHIRJ!

We provide comprehensive benefits for you and your family, as well as ample opportunities to grow your career.

• Competitive Health, Dental & Vision Insurance
• Yearly vacation bank
• Competitive compensation & an annual bonus plan
• Retirement saving plans
• Employee discounts and so much more!

MHIRJ is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.