Role: Client Advisor

Reporting to: Store Director

Position Overview

The Assistant Store Manager plays a pivotal role in promoting the boutique's growth and brand image within the local market. They ensure optimal operational and merchandising standards, motivate the sales team, and are seen as the brand's representative in the Store Director's absence.

Sales Development and Growth:

• Lead the crafting and implementation of strategies to attain sales targets.
• Identify and cultivate High Net Worth Individual (HNWI) sales and track related metrics.
• Monitor sales team KPIs and provide strategic interventions to achieve targets across the board.
• Enhance sales techniques and actively lead on the sales floor through guidance, client engagement, and events.
• Stay informed about industry trends and the competition to capitalize on sales opportunities.
• Uphold Visual Merchandising (VM) based on brand vision and critical control points (KCPs).
• Train the sales team in leveraging CRM tools for sustained repeat business and adjust strategies based on analytical insights.

Team Leadership and Development:

• Direct, inspire, and hold the sales team accountable for achieving key performance indicators (KPIs) and enhancing client relationships.
• Regularly evaluate and provide feedback to the sales team on client interactions, focusing on the unique client experiences and exceptional service provided.
• Collaborate with HR to foster career growth and ensure the sales team is prepared for future roles.

Your profile

• Minimum of 5 years in a comparable role, ideally in the luxury retail sector. Experience in High Jewelry and Watches sales is advantageous.
• Demonstrated strategic agility and an aptitude for leading and inspiring teams.
• A proven record of achieving exceptional business results.
• Ability to strategize, make rapid decisions, and implement practical business actions.
• Managerial solid background with a focus on nurturing and empowering diverse teams.
• In-depth understanding of the local retail market, with skills in client development and establishing industry relationships.
• Proficiency in merchandising techniques.
• Familiarity with retail software like Beanstore, Salesforce, and SAP.
• Flexibility to work evenings, weekends, and holidays when necessary.

What We Offer

• BVLGARI offers a competitive compensation package that includes:
• Base salary + performance-based commission and more
• Comprehensive benefits: medical, financial, and paid time off, including 401(k) eligibility
• Exclusive employee perks, including luxury product discounts and training opportunities

BVLGARI is an equal-opportunity employer and celebrates diversity in the workplace.

For Internal Candidates

We are excited to see LVMH talents exploring opportunities within BVLGARI! If you are interested in this role, please:

• Contact your direct manager to discuss your career development and growth opportunities.
• Reach out to your HR Business Partner (HRBP) for guidance on the internal mobility process.

We value your dedication to the LVMH family and look forward to supporting your career journey with BVLGARI.