The Senior HR Business Partner / Snr Manager (HRBP) acts as a strategic advisor, change leader, and operational enabler, driving organizational transformation, optimizing HR processes, and elevating people engagement. This role requires a solutions-driven individual who thrives on solving complex challenges, leading a team with clarity and vision, and pushing beyond the status quo to create impactful, sustainable outcomes.

Essential Responsibilities

Strategic Business Partnership

• Serve as a trusted advisor to senior leaders, aligning HR initiatives with business objectives and growth strategies.
• Anticipate business needs and design tailored HR solutions to enhance organizational effectiveness.

Change Management and Transformation

• Lead change management initiatives, ensuring the smooth adoption of organizational transformations.
• Challenge legacy practices, champion a continuous improvement mindset, and implement scalable HR processes.
• Drive implementation of improvements to existing programs, policies, and operations.

Talent Management and Acquisition

• Partner with business leaders to define critical talent needs and lead recruitment, selection, and onboarding strategies.
• Champion talent development and succession planning to build organizational bench strength.

Performance Management and Development

• Lead the execution of performance management processes to foster a high-performance culture.
• Coach leaders on providing impactful feedback, setting clear goals, and driving employee growth.

Employee Engagement and Culture

• Design and deliver employee engagement initiatives to strengthen culture, communication, and retention.
• Lead engagement survey action planning, ensuring accountability for follow-through and impact.

Process Optimization

• Identify inefficiencies in HR and business processes and design streamlined, effective alternatives.
• Develop and implement standard operating procedures (SOPs) to drive consistency, scalability, and clarity.

Employee Relations and Coaching

• Act as a primary point of contact for employee relations, ensuring issues are resolved with fairness, consistency, and minimal risk.
• Equip and empower managers with coaching to address employee concerns effectively.

Team Leadership

• Lead and inspire a high-performing HR team, providing clear vision, prioritization, and hands-on support.
• Cultivate a culture of accountability, innovation, and proactive problem-solving within the HR team.

Knowledge & Skills

• Strategic thinker and hands-on executor with strong change management expertise.
• Highly organized, analytical, and comfortable solving ambiguous, complex "puzzles."
• Passionate about building better processes, improving employee experience, and creating real business impact.
• Exceptional communication and relationship-building skills, able to influence at all levels.
• Proactive leader who drives execution with energy and vision.

Experience

• 7+ years of HR experience, including full-cycle HR tasks, recruitment, and policy administration; experience with SAP Success Factors is an asset.
• Familiarity with Canadian employment standards is required; experience with global HR practices is an asset.
• Experience leading HR functions within a software or technology business is considered a strong asset.