Position: Technical Account Manager

Location: Toronto, ON - Remote

Job Type: 6-month contract

Hours: Monday to Friday, 9 a.m. to 5 p.m. EDT

Our client is searching for a Technical Account Manager to join their fast-growing team. This role will mainly support with onboarding retailers and clients onto an e-commerce platform.

Responsibilities:

- Review and update statuses in CRM retailer pipeline report for cross-department transparency

- Execute tasks on an all project plans consistently and document as required

- Manage multiple projects at the same time and prioritize appropriately to launch projects as quickly as possible

- Review department goals weekly with manager and proactively engage in activities and solutions to meet expectations

- Communicate clearly and professionally with retailers, other internal teams, and third-party vendors

- Perform catalog integration, storefront audits, and product QA

- Action daily tasks and special projects assigned by management

- Resolve or escalate all issues during onboarding to provide excellent customer service

- Participate in team Slack channels, meetings and recommend process improvements

- Assist in developing workflows and training other teams as necessary

Requirements:

- 3 years of experience in project management, retail, account management, and/or related field

- High level of organization and attention to detail

- Excellent customer service and client management skills

- Ability to manage multiple projects simultaneously with shifting priorities and constant deadline

- Must be comfortable with utilizing features of Mac systems for daily workflow optimization

- Proficient in Google Suite (Sheets, Docs), Microsoft Office (Excel, Word), Slack, Trello, Jira Ticketing System (or willing to learn) and video conferencing

- Knowledge of SQL is a plus (not required)

Please send your resume in Word format to Arriane Liangcungco at .

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