About the Clinic:

Sea To Tree Health & Wellness offers accessible clinical counselling, coaching, and wellness services in Sooke, the Westshore, and online. Our model allows us to offer low-cost programs enabling us to support the community by mitigating financial barriers to counselling.

Position Overview:

We are seeking a highly organized and proactive Centre Manager to oversee and coordinate operational and administrative projects at our clinic. This role requires a detail-oriented professional with strong leadership skills. As the primary point of contact for staff and contractors, the Centre Manager plays a key role in the daily operations of the clinic by ensuring smooth, efficient, and professional functioning of all administrative processes.

Working Conditions:

As an integral part of a collaborative team, this position expects responsiveness when required but otherwise offers autonomy with remote work and flexible hours. Weekday availability during standard business hours is essential.

What You'll Do:

Administrative Operations:

Oversee day-to-day clinic operations managing the team and client referrals

Troubleshoot technical issues with client management software (Jane)

Maintain and update policies, procedures, and operational manuals

Monthly statistical data entry as it relates to intake & client flow

Monitor and respond to centre emails and voicemails in a timely, professional and empathetic manner

Weekly site visits to both locations (Sooke & Colwood)

Program Management:

Plan, execute, and manage various centre programs, including workflow optimization, technology implementation, and community initiatives.

Monitor and report on program status, risks, and issues to the owner

Team Coordination:

Training and support onboarding of new clinicians and interns/students including Human Resources tasks

Manage new inquiries and referrals, connecting clinicians with potential clients and managing waitlisted clients

Serve as a liaison between the team members and owner

Business Development:

Overseeing social media, graphic design and newsletter content

Maintain and develop relationships with existing and new referral sources

Assist with recruitment, screening candidates, scheduling interviews and onboarding

What You'll Need:

Education / experience in office administration and management

Familiarity with healthcare and or mental health setting is an asset

Well developed managerial skills as well as Human Resource experience

Strong organizational, problem solving and time-management skills

Excellent interpersonal, written and verbal communication skills

Proficiency in Jane Practice Management software, Google Workspace

Demonstrated discretion and sensitivity when dealing with confidential information (Criminal record check with vulnerable sector)

Ability to work independently and collaboratively in a small team setting

Understanding of privacy laws and regulations (e.g., PHIPA, PIPEDA)

To Apply:

Please submit your resume and a brief cover letter to detailing your relevant experience and interest in the position. We look forward to discussing how we can work together.