ARE YOU PASSIONATE ABOUT DELIVERING SUPERIOR CUSTOMER SERVICE, LOVE WORKING IN A SMALLER, CASUAL, FAMILY-RUN BUSINESS ENVIRONMENT WITH DOGS ON-SITE, AND ARE CLOSE TO OAKVILLE/MISSISSAUGA BORDER? IF YES, THIS MAY BE YOUR OPPORTUNITY !

Responsibilities

• Assist in answering all phones
• Communicate with customers via phone, email, etc.
• Provide timely attention and answers to customer questions regarding their orders and delivery
• Input all orders into database, schedule outgoing freight for orders, schedule delivery with trucking transportation, keep customers advised of order status, etc.
• Maintain small inventories of select customer product, ensure customers are advised within 12 hours of their inventory status
• Ensure skids are made or ordered, schedule job accordingly
• When order is complete, prepare roll usage report, packing slips and invoice
• Email documentation to customers
• Customer orders require a work order to be data entered into the system, labels produced, order then approved by management
• Work with internal departments, both office and plant/warehouse, as well as suppliers to meet customer's needs
• Data entry in various platforms
• Must be experienced with Microsoft Office, including Access, in house system
• Must have both imperial & metric Math skills

Qualifications

• 5 years of relevant work/office experience
• Excellent phone and communication etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work