Drive Your Career Forward with Mercedes-Benz Nanaimo!

Mercedes-Benz Nanaimo - a proud division of the GAIN Group - is growing rapidly, and we're looking for a passionate, service-driven Service Advisor to join our expanding team!

As we continue to build on the success of our Vans Centre division, there's never been a more exciting time to join our dealership. Located in Nanaimo - one of Canada's fastest-growing and most vibrant cities - this is your chance to work with a world-class brand in a thriving community where career growth and lifestyle go hand-in-hand.

We are committed to delivering the premium experience Mercedes-Benz is known for, not just to our customers, but to every member of our team. If you're goal-oriented, energetic, and ready to grow in a dynamic, supportive environment, we want to meet you.

Why You'll Love Working With Us:

• Competitive compensation, plus RRSP contributions
• Extended health & dental benefits
• Employee & Family Assistance Program
• Career development & advancement opportunities in our growing dealership and GAIN Group-wide
• Discounts at luxury destinations like Villa Eyrie Resort, Cowichan River Lodge, and the Vancouver Island Motorsport Circuit
• Corporate hotel rates and friends/family perks
• A collaborative, positive, and fun team culture
• Be part of something bigger - a brand and group that values innovation, inclusion, and local community impact

What We're Looking For:

• Previous experience in the automotive industry (preferred)
• Strong computer and communication skills
• A keen eye for detail and a passion for service excellence
• Confidence promoting products and services
• Ability to thrive in a fast-paced environment
• Willingness to learn and grow
• Valid driver's license
• Successful candidates will need to complete a criminal record check and driver's abstract

Your Day-to-Day:

• Greet customers with professionalism and a smile
• Schedule service appointments via phone, email, and website
• Review service history and provide transparent recommendations
• Collaborate with our technicians and parts advisors to quote jobs accurately
• Keep customers updated throughout the service process
• Promote service offerings to achieve performance goals
• Resolve concerns with empathy and efficiency