Under the supervision of the Service Provider Manager, the incumbent of this position ensures that service calls are completed within the prescribed time according to our 7D objective (repair completed in 7 days). He/she prepares certain daily reports on current service calls and other documents related to the authorization of payments from service partners. Authorizes requests from service partners to adjust repair rates. The preferred candidate would have good skills to perform several tasks simultaneously.

Primary Responsibilities

1. Makes payments for invoices from service partners.

2. Responds to phone calls from service partners regarding requests for additional billing authorization and authorization to destroy units above the repairability threshold.

3. Reassign work orders to service partners.

4. On a daily basis, collects and prepares the necessary documentation to follow up on work orders made with service partners by email and telephone. Enters the information into the system and ensures that repairs are tracked on time. Notifies the supervisor/manager if there is a problem.

5. Collabore with the accounts payable services of American Bath Group to ensure the resolution of certain bill payment issues. Maintains the classification of documentation related to its sector.

6. Joins the team in taking interactions during peak periods.

7. Other tasks assigned by the manager.

Professional competencies/Qualifications

1) Minimum level of education required and/or specialization: High school/college/pre-university diploma:

DEC required / and or equivalent experience

2) Minimum experience required:

2 years of relevant experience

3) Special skills required:

Proactivity

Autonomy and initiative

Analytical skills leading to recommendations

Beginner level with MS Office suite software (Excel and Word)

Bilingual

Skilled in negotiation

Knowledge of plumbing an asset

Thoroughness and rigor

Punctuality and flexibility

Professional and mature

4)Main interactions:

Accounts Payable Department, Service Partners, Technical Service Team

Business Impact

Significant impact on customer satisfaction and shopping experience.