Branch Manager

Overview:

We are looking for an experienced and driven Branch Manager to oversee day-to-day operations, sales performance, customer service, and team leadership. The ideal candidate has a strong background in industrial, plumbing, or mechanical product distribution, and is confident managing both people and processes to meet business goals.

Key Responsibilities:

• Lead branch operations, including inside sales, customer service, warehouse, and inventory control.
• Oversee order processing and ensure timely, accurate fulfillment and delivery coordination.
• Resolve customer issues, provide product support, and drive customer satisfaction.
• Manage inventory levels and coordinate the purchasing of non-stock items.
• Please prepare sales quotes and help with forecasting and budgeting.
• Collaborate with outside sales, suppliers, and internal departments to resolve issues and streamline operations.
• Recruit, train, and develop branch staff; conduct performance evaluations.
• Promote a safe work environment by enforcing company Health & Safety policies.
• Strengthen relationships with key customers and suppliers to support growth.
• Monitor competitive activity and market trends to support business development.
• Generate and review reports on sales, inventory, and operational performance.

Qualifications:

• Diploma in Business, Sales, or related field.
• 5-8 years of experience in a branch or sales management role.
• Strong industry knowledge in mechanical, plumbing, or industrial supplies.
• Proven leadership, communication, and customer service skills.
• Strong organizational and problem-solving abilities.
• Proficient with Microsoft Office and ERP systems.
• Mechanical aptitude and the ability to interpret technical documentation is an asset.