Havas Health Toronto is looking for an experienced Account Director, Client Services to join our dynamic team. If you're a strategic thinker, a client relationship builder, and passionate about leading great work in the health & pharma space - we'd love to hear from you.

About the Role:

As an Account Director at Havas Health Toronto, you'll lead client relationships, mentor a talented team, and ensure our work not only meets expectations-but exceeds them. You'll play a key role in delivering strategically grounded, creatively excellent, and business-driving campaigns across multiple health and pharma brands.

Key Responsibilities:

1. Drive Client Success (40%)

• Develop deep knowledge of assigned drug brands, therapeutic areas, and market dynamics
• Lead strategic communications planning and campaign execution
• Build trusted client relationships and identify opportunities to add value
• Manage budgets, timelines, and ensure smooth internal workflows
• Track revenue forecasts and proactively manage project financials

2. Team Leadership & Development (20%)

• Mentor and support team members in their growth
• Provide clear direction and regular feedback
• Develop annual performance plans with each team member

3. Champion Creative Excellence (15%)

• Collaborate closely with Creative, Strategy, and Digital teams
• Ensure briefs, estimates, and timelines are well-defined and aligned
• Help craft and sell through CBIs that push brands forward
• Uphold strategic and creative quality throughout execution

4. Grow Existing Business (15%)

• Identify and pitch new opportunities within current client portfolios
• Collaborate across departments to create compelling sell stories

5. Support New Business Efforts (10%)

• Contribute to pitch strategy, development, and presentations
• Help shape winning narratives and bring fresh thinking to the table

Team Management:

Direct reports may include Account Supervisors/Managers and Project Managers.

What We're Looking For:

• Proven experience in client services/account management in a healthcare or pharma agency setting
• Strong working knowledge of PAAB
• Strong strategic thinking, financial acumen, and leadership skills
• Exceptional communication and relationship-building abilities
• Passion for great work and a collaborative mindset