T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada's largest Asian supermarket chain with 37 stores across the country: 14 in BC, 7 in Alberta, 14 in Ontario, and 2 in Quebec. The Company's continuous expansion is going to bring more new stores in the next couple of years.

The Role

Reporting into the Chief of Staff, this role is responsible for supporting the CEO Office in its internal and external communications. The ideal candidate will be adept at creating consistent and compelling messaging across the enterprise to enhance corporate culture and drive business objectives forward. This role will also closely support the CEO on external communications such as speaking engagements and press releases.

The Communications Specialist is an effective communicator, ensuring our brand and values resonate with internal and external audiences.

Major Responsibilities

Internal Communications

• Manage weekly company-wide huddles including the development of topics and materials to enhance employee engagement and morale
• Write thoughtful and compelling content such as internal newsletters, CEO speeches and statements
• Develop and manage communication strategies to ensure timely and consistent messaging across all internal channels
• Support the planning and execution of internal events such as annual strategic planning, townhalls, and executive offsites
• Support the Chief of Staff in creating critical communications and correspondence

External Communications

• Write press releases to promote company news, achievements, and initiatives
• Draft speeches and talking points for the CEO and other senior executives for various external speaking engagements
• Assist in crisis communication planning and execution
• Support the planning and execution of external events including interviews, public appearances, and vendor summits
• Support thought leadership initiatives, including researching and ghost-writing
• Support content creation for social media

CEO Office Management

• Support in improving communication within the CEO Office and across different departments
• Support the Chief of Staff in other writing and communications as required

Knowledge, Skills and Ability Requirements

• 3-5 years of experience in communications or public and media relations
• Highly organized, resourceful, and responsive to urgent communication needs
• Strong writing skills, with an ability to learn the executive's voice and write for different audiences
• Ability to effectively build relationships and collaborate across different business units
• Confident and strong communicator with all levels of the team, including executives
• Strong attention to detail and analytical skills
• Exceptional time management skills, including experience managing multiple requests and stakeholders on a tight timeline
• Energetic, self-motivated and an ability to perform under pressure
• Excellent proficiency in both written and spoken English. Proficiency in conversational Chinese (Mandarin) is an asset.

Benefit

• Quarterly discretionary bonus
• Life/AD&D insurance
• Extended health/dental/vision care
• Retirement benefit
• Paid annual/sick/marriage/bereavement leave
• Subsidized staff meal
• In-store staff purchase discount