Title : Web Multi-Media Content Specialist

Location : Remote with occasional in-person meetings.

Security clearance is mandatory

We are seeking a UX-focused Web Multi-Media Content Specialist to lead the design of a new secure portal. This role involves creating a cohesive strategy that integrates redesign, research, validation, and a plan for maintaining and improving the platform.

REQUIREMENTS

• 10+ years of experience as a Web Multi-Media Content Consultant, with a focus on user-centered design and UX best practices.
• Proven experience on at least 5 user research projects, utilizing both qualitative and quantitative methods.
• Strong ability to create detailed wireframes, mockups, and interactive prototypes.
• Demonstrated experience in usability benchmarking, interaction modeling, and overall UX strategy.
• Experience designing and conducting usability testing in both English and French.
• Involvement in at least 2 projects with Canadian SMEs (small and medium-sized enterprises).
• Thorough knowledge of WCAG accessibility standards and alignment with Government of Canada digital standards.
• Experience collaborating with development teams, especially those using CMS platforms such as Adobe Experience Manager (AEM).

PREFERRED

• Experience working with or supporting Canadian government departments or public sector digital modernization initiatives.
• Bilingual (EN/FR) capability for developing research materials and communicating with diverse user groups.

Skills : Adobe Experience Manager (AEM), Figma or Adobe XD, Web Content Accessibility Guidelines (WCAG), Analytics tools (e.g., Google Analytics, Hotjar), UX research tools (e.g., Optimal Workshop, User Testing), Jira or similar project management software, content management systems (CMS)