ABOUT US

STRIVE is a Vancouver based recruitment firm offering recruitment solutions in the specialist areas of Accounting Finance, Corporate Administration and Operations. We are passionate about recruitment at STRIVE and commit to offering an upfront, genuine and consultative approach to everything we do-which is a big reason as to why we have been successful. Our proactive recruitment approach allows us to uncover high calibre professionals for niche, specialized and what are often regarded as "hard to fill" roles. At the same time, our simple philosophy recognizes the need to fully understand every client and candidate's motivations, requirements and objective.

THE ROLE

We are partnering with a well-established organization that provides administrative services in support of employee benefit and retirement programs. They play a key role in delivering health and pension-related services to a large and dedicated member group across British Columbia.

In this role as Benefits Administrator, you'll support a collaborative team focused on delivering high-quality pension and benefits services. Reporting to the Manager, Benefits Administration, you'll work in a dynamic, fast-paced environment where attention to detail and client service excellence are key. This is an excellent opportunity to gain hands-on experience in a specialized sector and contribute to impactful member services.

RESPONSIBILITIES

Monitoring, answering, and forwarding questions from members to ensure timely responses

Verifying claim information, returning incomplete claims with appropriate instructions to clients, distributing claims to staff for processing

Completing personal information changes as requested by clients

Preparing benefit mailouts, including weekly benefits cheques, monthly/annual pension statements, and member communications.

Providing member earnings information to WorkSafe BC, as required

Processing (logging, sorting, distributing, scanning) incoming and outgoing mail daily

Assist in the processing of leave of absence requests for eligible members, where requested

Assist in processing dental and health claims, or other administrative functions, where requested

Drafting and mailing monthly status change notifications to members

Support in managing office supplies within the established budget, managing invoices to ensure prompt payment

Support in ensuring office machinery is properly maintained and functioning

Providing general administrative support to the WEBC team as required

Maintaining complete and accurate files

Maintaining confidentiality of all documents and information related to member claims, including the physical security of documents and files.

REQUIREMENTS

Minimum two years of experience in an administrative role that includes customer service

Can do attitude, a strong team player.

You are an energetic service-oriented representative looking for an opportunity to build a career within the benefits and pension field.

You are known for your exceptional people skills and a customer focused outlook.

You are an ambassador and team-player, understanding that you your actions impact not just customers but also the team members you work with.

You are excited to contributing to an environment where the benefits and pension teams work collaboratively.

Excellent working knowledge of Microsoft office applications

Proficient with formula calculations both manually and in excel

Interest in completing benefits administration training (e.g. CEBS designation) is preferred