About us:

Metos Canada Inc. is a wholly owned subsidiary of Pessl Instruments GmbH of Austria ().

For almost 40 years, Pessl Instruments has been offering tools for informed decision-making. A complete range of wireless, solar-powered monitoring systems under the METOS brand and an online platform FieldClimate are applicable in all climate zones and can be used in various industries and for various purposes - from agriculture to research, hydrology, meteorology, flood warning and more.

Over the years, METOS has become a global brand with local support in over 85 countries, and we are proud to say we managed to reach out to every corner of the world. We believe that our durable, highly precise technology and demonstrated support from our trained partners worldwide are the recipe for our global success.

Job Summary:

We are seeking a highly organized and technically skilled Service and Operations Manager to oversee our precision Ag IoT device inventory, warehouse operations, technical support, and field service management. The ideal candidate will ensure efficient logistics, troubleshoot equipment issues, manage warranty claims, and train technical staff. This role requires strong communication, problem-solving, and hands-on technical expertise.

KEY RESPONSBILITIES:

Inventory & Supplier Management:

• Source, order, and maintain inventory of precision Ag IoT devices and parts.
• Manage supplier relations, quality control, and repairs.

Warehouse Operations:

• Oversee shipping, receiving, testing, and packing of equipment.
• Maintain organized storage systems and ensure proper handling of sensitive electronic components.
• Conduct regular inventory audits and cycle counts to maintain accuracy.
• Coordinate with logistics partners to optimize shipping and receiving schedules .
• Manage warehouse equipment maintenance and calibration schedules.

Technical Support & Troubleshooting:

• Pre-test equipment for orders, and resolve technical issues via phone, email, and ticketing systems.
• Manage repairs, warranty claims, and minimize customer downtime.
• Develop and maintain technical documentation and troubleshooting guides.
• Escalate complex technical issues to engineering teams when required.

Field Service Management:

• Supervise installation, maintenance, and technician staff (internal, partners, outsourced).
• Train internal and external technical teams on hardware/software usage.

Network & CRM Management:

• Monitor IoT stations, SIM cards, and support tickets to identify trends.
• Maintain accurate records in CRM (warranty, cases, shipping/receiving).

REQUIREMENTS:

Mindset & Abilities:

• Self-starter who takes initiative with minimal supervision.
• Quick learner able to master new technologies and processes.
• Ability to work under pressure and meet tight deadlines.
• Strong decision-making skills with attention to detail.

Experience:

• 2+ years in operations, technical support, or inventory/warehouse management.
• Experience with IoT devices, precision agriculture, electronics or related field (preferred).
• Familiarity with CRM systems for case and warranty tracking.
• Proficiency with hand tools for equipment assembly, repair, and maintenance.

Technical Skills:

• Strong troubleshooting abilities for hardware/software issues.
• Ability to train and guide technical staff.
• Proficient in Microsoft office.
• Basic understanding of network protocols and IoT connectivity.

Physical Demands:

• Must be able to lift up-to 50 lbs and stand for extended periods.
• Ability to work in varying weather conditions for field support.
• Comfortable with occasional travel to customer/partner sites within Canada.
• Valid drivers license and access to a reliable vehicle required.

Soft Skills:

• Excellent communication (customers, dealers, technicians).
• Organized and detail oriented
• Strong leadership and team management abilities.
• Conflict resolution and customer service excellence.
• Adaptability to changing priorities and business needs.
• Proactive problem-solving.
• Proven ability to build and maintain strong relationships with both internal and external stakeholders.

Nice-to-Have:

• Knowledge of agricultural technology or IoT systems.
• Experience managing third-party vendors/technicians.
• Experience managing B2B/B2C operations.
• Experience working with Salesforce is a plus.