Call Center Specialist (Patient Care)

Location: Surrey, BC

Position: Full-time (5 days a week) Monday to Saturday (Saturdays required)

Work Timings: 9:00 AM - 5 PM / 10:00 AM - 6:00 PM

About Us:

Snore MD is a premier sleep clinic, renowned for delivering exceptional patient care and fostering a dynamic, team-oriented environment. We're not just a world-class sleep clinic; we're a team on a mission to change lives for good.

With locations expanding across British Columbia and Alberta, we combine exceptional patient care with a collaborative, team-first environment. Our goal is to provide a select group of highly qualified individuals with a truly unique opportunity to elevate their careers.

If you're passionate about helping people and making a difference in their lives, we want you to be part of our team!

As we continue to grow, we're excited to offer an opportunity for a Call Center Specialist (Patient Care) at our Snore MD Clinic in Surrey, BC, specifically seeking candidates with experience in high-volume call centers who are passionate about delivering exceptional patient care.

About the Role:

As a Call Center Specialist (Patient Care), you will play a key role in delivering exceptional patient experiences and driving growth at our clinic. Your responsibilities will include:

• Responding to a high volume of inbound patient calls, providing detailed information about our clinics, products and services in a timely manner
• Educating patients on the benefits and features of our medical solutions
• Upselling and cross-selling relevant products and services
• Managing order processing and resolving patient concerns during phone calls, with an emphasis on efficient and empathetic customer service.
• Handling patient inquiries effectively while maintaining call center performance metrics (call volume, response times, etc.
• Managing and documenting patient interactions within our CRM system

About You:

We're looking for proactive, confident team members who are driven by passion for exceptional patient care. You would bring:

• Ability to commute and work onsite in our Surrey - Guildford Clinic
• Previous experience in handling a high volume of inbound calls, meeting performance metrics, and working in fast-paced settings is a must
• Experience in a healthcare call center setting is a plus, but we are primarily looking for talent with direct call center experience
• Familiarity with call center technology and comfortable working under performance-based targets (e.g., call resolution time, call volume)
• You're not afraid to take charge of a conversation and engage with patients in a friendly, approachable way. Your personality shines, and you make people feel at ease
• You can juggle multiple tasks with ease, whether it's handling several patient inquiries or coordinating with internal teams
• A sincere passion for providing exceptional patient care and building lasting relationships
• You handle challenges and feedback with grace. When things get tough, you stay positive, composed, and focused on the goal-delivering great service and helping patients
• You're not just a fast talker, you're a fast learner. Whether it's understanding complex product details or mastering new systems, you grasp information quickly and apply it confidently
• Eligibility to work in Canada (No work sponsorship required)

What We Offer:

At Snore MD, we believe in rewarding hard work and offering an inspiring, fulfilling career. Here's what you can expect as part of our team:

• Competitive salary: $20.00 - $23.00 per hour + bonuses (up to $4.00 per hour monthly, totaling up to $24.00 - $27.00 per hour)
• Comprehensive benefits: Health & dental (including vision), RRSP matching, health club memberships, plus health and education spending accounts
• An industry-leading training program with to ensure your success
• A positive, mission-driven environment where you're appreciated and empowered to make a difference
• Long-term career growth with opportunities to build a fulfilling 10+ year career in a thriving clinic

Compensation for this role will be determined based on a variety of factors, including location, experience, education, and skill set, and may vary within the stated range.

If you're experienced in working in a fast-paced, high-volume call center environment and have a passion for patient care, we want to hear from you!

Apply today and become part of our inspiring team at Snore MD!