Service Coordinator - Montreal

When an entire city needs to be rendered into a 3D model, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented - that's Leica Geosystems, part of Hexagon. More than 5'000 employees in 33 countries help us develop the latest technologies for Machine Control, Reality Capture, survey and measurement.

We are currently seeking an exceptional Service Coordinator with excellent attention to detail to join our team in Montreal.

Major Tasks and Responsibilities

• Receive and prepare all equipment work orders for inside and outside repairs and services. As well as make sure all equipment is shipped to the proper return address or service centers.
• Record and maintain files and records of customer requests, work or services performed, charges and inventory needed for repairs.
• Relay work orders to technicians and supervisors as well as confer with customers or supervising personnel to address questions, problems, and requests for service and repair of equipment.
• Order supplies, parts and equipment needed daily from our vendors needed to complete the repair/service process.
• Responsible for selling our in-house warranties on new/used equipment as well as all warranty renewals once they expire.
• Professional customer relations and communication to ensure service is within company guidelines.
• Back up to technical support calls. Take messages log support calls into managing system.
• Other duties or tasks may be assigned by supervisor.

Our Ideal Candidate will have:

• 1-3 years in a Customer Service and/or Administrative position
• Bachelor's degree preferred
• Strong decision making, problem-solving, people management skills, and ability to interact well with people across multiple levels of business
• Ability to prioritize and manage multiple duties and tasks with frequent interruptions and meet strict deadlines
• Excellent interpersonal and relationship skills.
• Excellent communication skills
• Has a continuous growth mindset.
• Likes to learn and is open to continuous feedback.
• This unique position requires an individual with an eye for detail and an ability to work in a fast-paced environment
• Proficiency with SAP preferred, Microsoft Office and intermediate Excel required

Leica Geosystems is an international company offering a diverse work environment collaborating with highly motivated teams around the world. With our advanced technology, we have been revolutionizing the world of measurement and surveying for 200 years. Quality, innovation and an entrepreneurial spirit are key components of our success story.

Leica Geosystems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day