Focus - Leader role

Key Responsibilities:

• Team Development: Helping support a team of SEs
• Client Training and Support: Provided clients with product education, articulated use cases, and offered sales support to demonstrate the value of products to end customers.
• Feedback Integration: Aggregated and shared client feedback with product teams, advocating for necessary enhancements.
• Solution Development: Reviewed client use of products to identify opportunities, driving the solution phase by pitching cross-product use cases tailored to client needs.
• Value Proposition Articulation: Clearly communicated the advantages of products, positioning them favorably against competitors.
• Collaborative Engagement: Engaged in discovery sessions with Product Owners to craft solution proposals, including presentations and demonstrations.
• Consultation and Integration Support: Provided detailed pre-sales and post-integration consultation, ensuring solutions met client requirements and supported multiple partner integration projects as a subject matter expert.
• Advocacy and Strategy: Advocated for customers by conveying valuable perspectives to product and marketing teams, staying informed about industry trends to provide strategic recommendations.
• Progress Tracking: Monitored and reported on pipeline opportunities using CRM tools.

Qualifications:

• Over 10 years of hands-on experience in the payment space or as a Solutions Engineer with the ability to provide technical consulting and support.
• 3-4 year of management experience
• Bachelor's degree in business, commerce, or a related field.
• Previous experience in the payments industry was considered an asset.
• Understanding of API concepts and methodologies was advantageous.
• Cash management and treasury experience is a plus
• Excellent presentation and problem-solving skills.
• Ability to multitask, prioritize, and meet deadlines.
• Proficiency in working with cross-functional teams, building relationships, and fostering a collaborative environment.
• Strong communication skills to convey detailed information effectively.
• Demonstrated track record of driving continuous improvement initiatives.

Additional Details:

Base: Competitive

Bonus: 20% (which is paid out yearly)

Why new role: Net new role - growth

Territory: Canada

Management style - Hands off and transparent - results driven

Team Size - 3-5 SEs to report into this role

Travel: 10%

Location: Toronto

Hybrid - 3 days in the office and 2 days remote