A workplace powered by you

At BC Hydro, we're working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you're a
person with a disability, please let us know by emailing , as adjustments can be made to
help support you in your application process.

IT Advisor (IT Asset Management)

Number of positions: 1 Job Location: Edmonds C02

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 107 300.00

What you'll do

Reporting to the ITAM Lead, the successful candidate will:

Develop, manage, and mature ITAM processes, implementing tools to manage risk and optimize the lifecycle of IT assets,
establishing and operating a ITAM governance model.

Establish processes to gather and maintain a comprehensive inventory of all IT assets, including hardware, software, and
licenses.

Ensure compliance with software licensing agreements and regulatory requirements by monitoring software usage and
license entitlements.

Identify and mitigate non-compliance risks associated with IT assets.

Collaborate with cross-functional teams, to ensure alignment of ITAM activities with business needs.

Educate stakeholders and end-users on IT asset management policies, procedures, and best practices to promote
awareness and compliance.

Prepare and present reports, dashboards, and metrics to senior management to demonstrate the effectiveness of ITAM
initiatives and drive decision-making.

Responsible to manage the configuration database (CMDB) to ensure accurate and up-to-date records of technology
configurations. It involves developing and maintaining CMDB processes, policies, and standards, as well as collaborating
with various stakeholders to optimize the use of CMDB data for technology teams.

Collaborate with ServiceNow vendor support, and internal ServiceNow architecture team concerning technical aspects of
annual upgrade, patch installation and hot fixes.
Provide input to ServiceNow solution roadmaps and work programs.

Oversee and validate System Administrators translation of business requirements to technical requirements on
development and configuration.

Consult and confirm business requirements with Business Analysts, Process Owners and business counterparts on a
required basis.

Oversee the creation and maintenance of knowledge articles related to the use of the ServiceNow platform.

Oversee the creation and maintenance of operational documentation and standard operating procedures to reduce
support risk and inefficiency.

What you bring

Bachelor's degree in Information Technology, Computer Science or relevant field.

Minimum 7 years of experience in IT Asset Management related functions.

Understanding of trends and best practices in IT Asset Management frameworks.

In-depth knowledge of ITAM principles, practices, and framework (e.g., ITIL, ISO19770).

Ability to understand and apply best practice for ITIL Service Transitions.

Functional knowledge of ServiceNow regarding Foundation Data, ITSM Application / Process utilisation, Configuration
Management Database Model, Asset Management Model, Knowledge base Configuration, Request Management
Architecture, and Service Level Management.

Solid understanding and working knowledge of infrastructure / network support, and system integrations.

Strong understanding of software licensing models, compliance requirements and contract management.

ITIL Foundation certification.

Relevant certifications (e.g., Certified IT Asset Manager (CITAM), Certified Software Asset Manager (CSAM are
considered as assets.

Other ServiceNow certificates are considered as assets.

Ability to engage stakeholders, facilitate discussions, and provide sound advice solutions.

Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
of an organization.

Ability to adapt communications to technical and non-technical audiences.

Ability to improve processes and leverage opportunities across the business.

Ability to demonstrate sound judgement and business acumen.

Experience working in a large corporation will be considered an asset.

What we offer

- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

For more information on the benefits we offer, visit

PN
Location: Burnaby, BC, V3N 4X8

What else you should know

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,
include your Trades Qualification. This will ensure we have all the necessary information to assess your application without
any delays.

Date Posted: 2024-05-17 Closing Date: 2024-06-04

For internal use