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Job no: 521580
Brand: Independents
Work type: Hybrid
Location: Ontario
Categories: Leisure Travel & Retail
Envoyage - Business Development Partner (BDP) - Toronto, ON
Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to "open up the world for those who want to see". Every day, we give people all around the world the opportunity to experience something really amazing - travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
We are looking for a Business Development Partner (BDP) to drive new business sales across the Independent Agents and Agencies network. The ideal candidate will implement strategies and cultivate relationships with key decision makers to create new sales opportunities through various channels such as networking, customer profiling, and local marketing/events. This role focuses on new business acquisition (70%), sales process (20%), and support and stick rate (10%), with clear performance metrics for each objective.
Key Responsibilities
Ensure the required number of appointments are achieved each month
Ensure meaningful customer connections/activity
Work with marketing team to assist with new lead generation
Ensure multi-level relationships are made and maintained in all prospect agencies
Build and leverage networks for opportunity and acquisition including development relationships with key suppliers and industry bodies, internally within FCTG and from existing agencies - deliver on referral targets
Understand market trends including competitor product offerings
Utilise Salesforce to record customer activity and management of opportunities to maintain data integrity
Qualify customers' needs including commercials, product, and service requirements
Identify gaps and effectively counter issues or concerns
Understand competitor offerings including key Envoyage Canada differentiators
Negotiate mutually agreeable outcomes whilst optimising margin and profitability
Identify, co-ordinate & engage the necessary stakeholders
Support customer and internal stakeholders to successfully implement & transition customers demonstrating thorough communication
Develop a learning plan to support professional growth
Experience & Qualifications
Minimum 4 years in BDM role in the travel industry, resulting in established strong relationships with independent travel agents and agencies.
Consistent high performance in relation to reaching sales targets.
Experience with Salesforce or similar CRM.
Understanding of Travel Agency processes, and the travel supplier landscape
Work Perks! - What's in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice
Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
DEI education
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
Many of our offices are Leadership in Energy and Environmental Design (LEED ) Gold certified buildings
1 Volunteer Day per Calendar Year
Benefits Include:
Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Location - Toronto, ON
If this sounds like the opportunity you have been waiting for then .
This role can be performed onsite or on a hybrid schedule, in compliance with the Company's Remote and Flexible Work Policy.
For this position, we anticipate offering an annual salary of $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at
Applications close:
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