Position Snapshot
Business area: Nestle Nespresso Canada
Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montreal, QC Canada H2X 4B3
Hybrid

A little bit about us

Coffee is at the heart of everything we do, and consumer satisfaction is why we do it.

Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important.
To achieve this, we continuously strive for innovation. Our coffee experts look for the world's most exclusive coffees and create new and exciting blends through a very strict coffee selection process. We create exceptional coffee experiences by continuously reinventing our coffee system, and the way coffee lovers can enjoy our coffee, transforming coffee culture on a global scale.

We are committed to making a positive impact. We source our coffee from unique regions, working in partnership with over farmers through our Nespresso AAA Sustainable Quality program around the world. We help them achieve high certification standards - for example in water management, biodiversity and fair worker treatment - through our long-term partners Rainforest Alliance and Fairtrade international.
At Nespresso, we offer personalized services to our Club Members: from delivery and repair to customer care and recycling systems. We are in direct contact with coffee lovers through our e-commerce platform, boutiques and social media, allowing us to anticipate and cater to their every need.

We also provide a full range of machines and coffees to meet the specific needs of the world's most foremost hotels, restaurants and business customers. Our business Solutions enable your company to offer the perfect cup of coffee to your employees, clients and customers, every time.

Nespresso is not just coffee. It's a genuine experience that combines perfection and pleasure, simplicity and aesthetics.

What to Expect:

The Supply Chain Master Data and Solutions Analyst will be reporting to the Supply Chain Business Solutions Manager.

As a member of the supply chain team, he/she will be responsible for supporting on tasks, projects and processes within Supply Chain that relate to the product master database and all interconnected systems & interfaces. This role will involve working closely with internal and external stakeholders, including Third Party Logistics providers, Carriers, Trade Partners and Nespresso HQ, to ensure efficiency in operations.

A day in the life of a Supply Chain Master Data and Solutions Analyst:

As a Supply Chain Master Data & Solutions Analyst, you will:

Product Data Integrity Management:

Collate and assess product master data requests within the market ensuring all data required is collected, accurate and validated.
Creator of all item's codes, finished goods and non-inventory items with the purposes of Business Operation
Maintain product master data in the Nespresso ERP system.
Identify gaps or inconsistencies in existing product data model, drive to improve data quality and completeness, manage transformation/cleansing to meet global standards.
Develop and implement product master data management standards for Nespresso Canada based on HQ Data Governance Guidelines
Providing recommendations for data quality and process improvements for source systems and data warehouse platforms.
Serves as a subject matter expert and works with the business teams to supports strategic initiatives for the market.
Manage ongoing queue of requests for creation of new and changes of the existing products.

WMSx Management:

Oversees and support systems used in Supply Chain Logistics and Operational business areas including 3PL, carriers and Trade Partners (WMS, TMS, Supply Chain Systems, SPS);
Analyze and synthesize information provided by stakeholders.
Works closely with operations, 3PL and other support functions in the supply chain and IT
Manages relationships with internal and external partners towards developing and maintaining systems.
Assist Supply Chain team with the daily checks of system and process status, resolving transactions failures
Manage Error Log and work-arounds (when needed)
Interact with HQ Support and 3PL teams for issues root-causing and solution
Create tests cases and execute detailed test plans for each new set-up and promotion
Ensure knowledge transfer and documentation of current processes and new solution.
Leverage principles of the GLOBE Solution - Best Practice Processes, Data Standardization, Organization Systems & Technologies and ensure that effective IS/IT Security & Compliance is a way of working.
Ensure best practices and ways of working between different markets are shared and knowledge within the function area is retained within the experts group.

Master Data & WMSx Subject Matter Expert:

Participate on projects and key activities and provides Best Practices for products set-ups, transactions, movements and interface requirements
Responsible for action-plan from data integrity and to share with Supply Chain counterparts.
Support cross-function presentations for new initiatives related to product data master and SC systems
Provides training on system capabilities to other departments
Define technical specifications and system parameters for each item creation based on business requirements
Clearly communicate to the end users business process changes created by the projects
Actively contributes to the project teamwork.
Provide process training and support to the business users when required to ensure they are competent and information accuracy is maintained.

Support:

Effectively communicate and escalate issues and information to the management, Nessoft local Administration team, HQ Data Governance and/or HQ support teams on a timely basis.
Collaborates with the HQ teams on requests and incidents
Ensure stable & efficient sustain operations by minimizing incidents/errors with 3PL an internal team

Process Documentation and Reporting:

Document of all processes for product master data management, Supply Chain systems and interface
Creating periodic controlling reports to ensure integrity and data quality standards.
Performs data audits as required by Management.

Role Requirements

DEC in Business Administration or IT
Bilingual (French/English)
3+ years Supply Chain or IT experience in a master data management, system integration role.
Proven experience with problem solving and troubleshooting principles, methodologies, and issue resolution techniques.
Experience working on both the operational and IT side of Supply Chain-related projects (WMS, TMS, Supply Chain Systems, SAP is an asset)

Preferred Skills

Diligent and Meticulous on Data Integrity requirements
Strong knowledge of MS Office applications including MS Excel.
Excellent written, oral, interpersonal, and presentational skills.
Effective at understanding problematic and complex situations (analytical thinking) (preferred)
Detail oriented and able to incorporate critical and logical thinking in everyday' s tasks.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Very strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Able to develop and interpret documentation for training and end user procedures. (preferred)
Bilingualism in English and French, as this position requires collaboration with stakeholders across the Canadian market (and/or globally).
Business Process - knowledge base of E2E processes and impact of data parameters and systems connections on specific areas of the Business

Benefits

Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks of Vacation and five (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What you need to know

We will be considering applicants as they apply, so please don't delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require . click apply for full job details