WHAT YOU'LL DO

Reporting to the Marketing and Sales Coordinator, the Customer Service (Warranty) Representative administers and authorizes warranty functions in relation to product deficiencies, provides technical support to dealers and end-users relevant to warranty issues, analyzes trends in claims or customer concerns, and ensures customer satisfaction.

KEY ACCOUNTABILITIES

. Prompt follow-up including technical discussion and resolution to determine status of claim or complaint through to solution and final decision.

Contacting dealer sales, services, and warranty departments, customers, repair shop personnel or suppliers to confer on decisions regarding warranty and service claims.

Building strong and positive relationships with dealers and customers.

Gathering and clarifying information as required from relevant parties.

Ensuring warranty depots are located and set-up in regions relative to our customer base, and that all warranty depots are trained and able to process warranty effectively and efficiently.

Ensuring the warranty database is reviewed, updated, and communicated daily.

Discussing with internal stakeholders any product upgrade concerns arising from warranty.

Analyzing trends to control, monitor, and report on actual and potential warranty costs.

Assessing complex situations to provide customers with the best service.

Learning, maintaining, and improving the warranty process.

Ensuring all literature related to warranty, dealer contacts, and training details are accurate.

WHAT WE'RE LOOKING FOR

A customer-service focus and attitude.

Grade 12 is required; a demonstrated track record of continuous learning is preferred.

Experience with Doepker products is desirable.

Two or more years of experience in a heavy-duty truck and trailer mechanical environment, or in a similar manufacturing environment, is preferred.

A general understanding of warranty guidelines and approval processes, and experience in a similar position, would be considered a great asset.

Excellent fact-finding, analytical and problem-solving skills.

.A willingness to travel as required to fulfil job responsibilities.

Computer proficiency (Microsoft Excel, Word, Outlook and PowerPoint) is required.

WHAT WE OFFER

A continuous improvement atmosphere where we value your ideas

Flexible hours

Training and development opportunities

Benefits package

Company-matched pension plan

HOW TO APPLY

Please e-mail your cover letter and resume to .

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:
Dental care
Extended health care
Life insurance
Paid time off
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Day shift
Monday to Friday

Education:
Secondary School (required)

Work Location: In person

Expected start date: 2024-06-10