SERVICE WRITER / ADVISOR
LOCATION: INNISFIL, ONTARIO
TYPE: FULL-TIME (Monday-Friday, Days)
SUMMARY OF POSITION:
The Service Advisor will be focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.
JOB REQUIREMENTS/QUALIFICATIONS:
High School Diploma, GED or equivalent
Valid driver's license with a clean driver's abstract
3+ years' experience in a Service Advisor role or related administrative/ customer service position
PFW/CDK software experience an asset
Experience preparing quotes and opening/ closing work orders
Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
Ability to work within a fast-paced environment
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Good verbal and written communication, with strong customer service skills
SPECIFIC RESPONSIBILITIES/DUTIES:
Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
Open and close work orders in alignment with internal procedure timelines
Prepare quotes
Edit and update all work orders to ensure 100% capture of all billable items
Provide unit history to the service department for incoming repairs
Assist with Shop scheduling to ensure optimal efficiency and customer service
Work with factory representatives to ensure customer downtime is minimized
Conduct shop walkthroughs with Service Manager to capture real time status updates
Prepare and submit bi-weekly Payroll reports
Work with the accounting department to ensure customer accounts are in good standing
Ensure on-time billing for all customers
Maintain MTO files and ensure all documentation is in compliance
Process warranty claims
Resolve and/or escalate customer concerns and maintain positive customer relations
Assist with Parts department as required
Completed additional tasks as assigned
WHY WORK AT JJE?
Talented, dedicated and passionate team to work with
Exceptional best-in-class products and service offerings for our customers
Market-competitive compensation package with annual increase opportunities
Robust Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
Paid Personal Days
Charitable Giving Program
Educational Scholarship Program
Tuition Reimbursement
Employee & Family Assistance Program (EAP)
Employer Matching Retirement Savings Plan
Federally recognized as a certified Employment Equity organization
Member of multiple provincial safety programs and COR certified
Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
WHO WE ARE:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a dynamic and growing organization, focused on maintaining an "employer of choice" culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.
JJE is a proud subsidiary of Federal Signal Corporation.
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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.