An exciting opportunity to join one of Canada's Best Managed Companies!
Abbotsford Hyundai is looking for an experienced and professional Fixed Operations Manager to join our team!
About The Role
Reporting to the General Manager, the Fixed Operations Manager oversees operations within the Service Department. Responsibilities include setting sales goals, providing real-time coaching to staff, ensuring compliance with manufacturer guidelines, maximizing profitability, and delivering exceptional customer service.
Schedule: Full-Time
Salary: $90,000 to $140,000 (depending on experience)
What We Offer:
Extended Health Care
Dental
RRSP
Employee Assistance Program
Internal Growth and Skill development programs
Who You Are:
Import OEM Auto Dealership experience is an asset
Minimum of 2 years of experience as a Fixed Ops Service Manager for an OEM Auto Dealeship
Minimum of 2 years of experience as a Service Manager for an OEM Auto Dealership
Minimum of 2 years of experience overseeing the Parts Department for an OEM Auto Dealership
Strong leadership skills with an emphasis motivating and inspiring teams to achieve desired results
Strong organizational skills with the ability to multitask
Ability to work as part of a results-oriented and customer-focused dealership team
Ability to effectively respond to and meet the needs of a diverse client base
Valid Class 5 driver's license with a clean driver's abstract
Knowledge of PBS is an asset
What Your Day Will Look Like:
Create sales goals and objectives for the department, which includes a marketing plan to promote new and repeat business
Provide training and real-time coaching to Service Advisors and Service support staff on administering policies, procedures and sales strategies
Ensure Service Technicians and Service Advisors are kept up to date on manufacturer campaigns, bulletins and outstanding recalls
Ensure Service Technicians and Service Advisors maintain their manufacturer training guidelines
Host routine departmental meetings to increase training and development in an effort to grow the department
Keep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives
Maintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policy
Efficiently assist customers (internal and external) with the highest level of service
Ascertain automotive problems and services by listening to customer's description of symptoms; clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; examine service schedules.
Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Prepare detailed and accurate estimates on the cost of labour and parts
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
About Us:
Trotman Auto Group is an industry-leading, diversified dealer group representing fourteen major OEM brands through twelve dealerships located across British Columbia. We have been recognized as one of Canada's Best Managed Companies for overall business performance, innovation, and sustained growth. Our vibrant culture is the fabric of our world-class team of automotive professionals.
Are You Our Missing Piece? Apply Now!
Abbotsford Hyundai is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.