Resource Coordinator On behalf of our client in the Banking Sector, PROCOM is looking for a Resource Coordinator. Resource Coordinator - Job Description
Performs a variety of administrative tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports
The role provides general offices services ensuring all operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group
Ticket & Transaction management
Working with ServiceNow as well as receiving tickets via email to onboard and offboard items ex. Creating asset shipping labels
Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
Coordinates and monitors budgets and reporting on results vs. budget
Manages and monitors calendars and upcoming events
Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation
Supports the coordination and implementation of department events
Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available
Supports the development of tailored messaging, which may include writing, editing, and distributing communications (e.g., correspondence, presentations, policies & procedures)
Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries
Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
Prepares and logs departmental expense claims and reports
Tracks expenses to ensure they stay within budget.
Makes travel arrangements, booking flight/hotel reservations as needed
Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Maintains and tracks overtime, on-call claims, staff vacations and absences in accordance with Bank and/or divisional guidelines to ensure consistency in entitlement and to determine staff availability
Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.)
Collaborates with internal and external stakeholders to deliver on business objectives
Organizes work information to ensure accuracy and completeness
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps
Broader work or accountabilities may be assigned as needed
Resource Coordinator - Mandatory Skills
Typically, between 2-3 years of experience in an administrative support function and post-secondary degree in related field of study preferred
Specialized knowledge (onboarding and Offboarding- ServiceNow experience)
Microsoft Office (Outlook, teams, word, and Excel)
Verbal & written communication skills
Organization skills
Collaboration & team skills
Analytical and problem-solving skills
Resource Coordinator - Assignment Start Date ASAP - 13 months to start Resource Coordinator - Assignment Location Toronto, ON - Work Hybrid