Posting End Date:

May 19, 2024

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Are you a detailed person who has a passion for data analytics and Customer Service, come join the Digital Channels & Analytics team today!

In this role, you're accountable for all data analysis including digital channels, billing & collections, contact center and process & compliance by providing insights to drive improvements and operational savings.

We offer opportunities for growth, a competitive benefits and pension plan, and generous time off. Apply today, we'd love to hear from you!

Note: Internally this role is referred to as Advisor Operations & Reporting.

What you will do:

Collaborate with team leads to identify business problems and opportunities that would benefit from better understanding customer behavior. Work to improve the team's understanding of customers, behavioral patterns, and demographics.

Support team leads to help drive improved business results including reduction in call volumes, back-office exceptions, increase digital adoption and overall cost effectiveness.

Develop new management reporting framework to support Customer Experience Transformation initiative. Assemble new reporting requirements on improvements in overall productivity, channel shift and customer satisfaction.

Assist in implementation of changes in business processes and rules based on analytics.

Develop, analyze and distribute various monthly and weekly reports for the Customer Care team.

Work with Enbridge TIS (Technology and Information Services) and vendor partners on analytic projects (SME, Testing, Data gathering).

Who you are:

Related university degree and 4+years' experience (preferably in Business Intelligence, Data Analytics, Business Analytics Marketing, Market research, customer care) OR 6+ years of previous field operations experience. An equivalent mix of formal education and experience may also be considered.

Advanced Microsoft Excel and proficiency with SQL, Power BI, Python.

Experience using SAP S/4HANA, SAP Analytics suite (Business Objects), Customer Information Systems (CIS).

Proven Microsoft Office Suite proficiency, i.e. Outlook, Excel, Word, Access, PowerPoint.

Excellent communication skills, problem solving and strong client/customer service skills.

Preferred:

Knowledge of affiliate relationship code, gas marketers code, and other regulatory requirements which govern the activities of the Company.

Flex Work:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting .

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.