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Job Summary
The Supervisor Truck Operations is responsible for the management of Canadian National Trucking Limited (CNTL) Truck Owner Operators for the territory served by CN's Intermodal Terminal. The role is critical to the success of CN's domestic retail customers as the CNTL Owner Operators performs pick-up and delivery services to and from the respective Intermodal Terminals. The incumbent ensures sufficient trucks are available to meet customer demand, federal, provincial, state and local regulatory obligations, and maintains efficient system operation.
Main Responsibilities
Management of Truck Supply
Monitor business demand and collaborate with the Supervisor Road Operations to resolve truck requirements and adjustments in truck schedules to meet customer demand
Source additional trucks from motor carriers
Recruit new CNTL Owner Operators
Ensure new CNTL Owner Operators are thoroughly vetted through previous employment validations, Police Record check, Criminal Background check, road test, interview, online training and complete the CNTL orientation program
Make certain that other motor carriers closely observe regulatory compliance, insurance coverage, and drivers are familiar with CNTL processes as well as requirements
Ascertain Owner Operators make their trucks available on the scheduled days and report on time to meet customer demand
Confirm records for CNTL Owner Operators and other Motor Carriers are completed and remain updated with current information and documentation as required by Government regulations for that jurisdiction
Confirm compliance with the Standard contract and the Collective Agreement (CA) with UNIFOR in Canada
Hold Owner Operator accountable for performance through coaching and focusing steps outlined in the agreement
Respond to grievances through the Grievance Tracking System (GTS) and work to resolve issues where appropriate and practical according to the requirements of the CA
Safety
Coach and train Owner Operators on correct safety behaviour
Investigate vehicle accidents, traffic violations, and Department of Transport violations
Document all accidents and violations on the CNTL Contractor Management System
Resolve the root cause of the incident and take corrective action with the contractors through remedial training
Analyze the safety data to identify trends and develop initiatives to reduce the frequency of violations
Conduct safety conferences for all contractors to increase awareness of safety-related incidents, corrective actions, and prepare material to help contractor's team improve the overall performance
Conduct efficiency testing of CNTL Owner Operators by evaluating their pre-trip inspections, on road behaviours, and compliance with CNTL's operating processes
Customer Service
Provide marketing expertise on ability to haul container shipments between jurisdictions with differing weight limit regulations
Support customers in proper weight distribution to maximize payload shipped
Develop operating plan to service new customers
Coordinate with Dispatch, Customer Service, and Cube Managers to plan workload, truck supply and process to maximize on time performance, and ensure customer expectations are met
Monitor local road network
Represent CNTL at Customer Meetings to respond or advise on operational questions
Propose potential operating efficiencies to improve CNTL's customer service
Cost Control
Maximize use of CNTL Owner Operators to minimize costs associated with utilization of other Motor Carriers
Identify opportunities to improve driver productivity
Coordinate with Supervisor Road Operations to implement improved workflow and truck schedules
Investigate root cause of wait time, propose, and implement solutions to reduce related costs and wait time
Working Conditions
The role is performed in a combination of office and outdoor environment in various types of weather conditions with a regular workweek from Monday to Friday. The role requires being available on call 24/7 to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires occasional travel (30%), up to 15 weeks per year to offer vacation coverage to various terminals.
Requirements
Experience
Trucking or Carrier or Brokerage
Minimum 5 years of trucking or carrier or brokerage experience
o Experience conducting investigation of incidents and violations on public roads, customer premises or CN terminals to resolve the root cause and implement preventative measures
Education/Certification/Designation
College Diploma with preference given to Bachelor's Degree in Supply Chain or Logistics
Valid Class 1A Driver's License, preferably with ability to operate heavy commercial motor vehicles
Competencies
Identifies potential safety and security risks
Leads by example for the safety and security of all
Considers ESG principles in all operations
Sets direction and inspires others
Communicates with impact
Delegates and empowers others to create accountability
Develops self and others
Demonstrates agility and drives change
Innovates
Demonstrates active listening
Solves problems to create value
Knows the business and stays current on industry needs
Applies critical thinking
Technical Skills/Knowledge
Knowledge of warehouse and distribution processes
Knowledge of trailer loading methods and weight distribution requirements
Knowledge of Federal, Provincial or State, and local trucking regulations for the jurisdictions where trucks travel
Knowledge of Microsoft Office (Word, Excel and PowerPoint)
Knowledge of the Standard Contract
Knowledge of Canadian CA
Knowledge of Project Management
Strong time management skills
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at .
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.