Job Title :

Assistant, Multiservices Centre

Competition Number :

Administrative Unit :

Technology Services and Multiservices Centre

Immediate Supervisor :

Director, Technology Services and Multiservices Centre

Job Type :

Regular - Full Time (unonized)

Work Schedule:

35 hours per week

Salary Scale :

Level 4 ($ - $ )

In this document, the masculine pronoun is used without discrimination and only for conciseness

Saint Paul University (1848) is the founding college of the University of Ottawa, with which it has maintained a federated relationship since 1965. Bilingual and on a human scale, it has more than 1,000 students. It offers programs in social communication, counseling and psychotherapy, canon law, public ethics, conflict studies, philosophy, theology, human relations, transformative leadership and spirituality, and social innovation. Saint Paul University offers an environment conducive to professional growth and competitive benefits.

Saint Paul University is known for its integration of learning and research with social engagement, resulting in a unique student experience. It participates in dialogue on contemporary issues and is committed to social justice.

Summary

Reporting to the Director, Technology Services and Multiservices Centre, the incumbent will ensure the smooth operation of all activities and services related to the Multiservices counter, as well as the support of audiovisual equipment in the University classrooms.

Key Responsibilities

General Duties

• Assist with the purchases of office supplies, IT, stationery and equipment for the entire University and service.
• Assist with support requests over the counter, on the phone, by email and through the ticket service; analyse, classify, prioritise and/or process and allocate requests and incidents to the IT staff, following up to ensure service level targets are met for each type of request.
• Manage and support the student and employee identity and access cards and transit cards.

Management of the Photocopying and Printing Service

• Assist with the production and verification of print jobs and copies for internal and external clients; check texts to ensure that copies comply with copyright laws, according to the guide.
• Maintain the correct operation of printers including the PaperCut server.
• Assist with maintenance and service requests for photocopiers, as well as ordering of parts and paper for these machines.

Financial Management

• Assist with financial activities and invoicing at the Multiservices Centre and in the IT Service.

Mailroom Management

• Follow the operating procedures and methods of the postal service for the University.
• Assist with all operations related to receiving and sending mail, including the following activities: receiving mail and sorting and distributing it (externally and internally) on a daily basis; sending mail on campus and externally with Canada Post and all suppliers: Fedex, DHL, All Canadian, etc.

Parking

• Assist with the sale and purchase of permits to employees, students and contractors/suppliers in person and online.

First-level Technical Assistance

• Assist with the provision of first-level technical assistance to administrative and support staff, lecturers and students, by helping users identify technical problems, making an initial diagnosis, suggesting solutions and, if necessary, referring them to the Technician.
• Ensure access to printing.
• Assist with troubleshooting for standard software, simple network interventions, password resetting, use of learning management software and the wifi network, etc.
• Provide basic support for the University's various IT systems, including PaperCut, the Counselling Centre's student network and the Library's laboratories;
• Provide support with the management of access to peripheral photocopiers with PaperCut and train University employees in the proper operation of peripheral photocopies.
• Ensure the proper functioning of the audiovisual equipment in all the University classrooms by checking its condition on a regular basis, carrying out the necessary maintenance, documenting incidents, resolving them, training users and reporting any more complex problems to the IT services team.

Education, Experience and Knowledge

• Training in a relevant field or equivalent experience.
• Practical experience with computers and technological, audiovisual and printing equipment.
• Experience in customer service.
• Experience working in a teaching and learning environment is an asset.
• Experience with Windows operating system, Microsoft Office Suite, MAC environment and Adobe Connect.
• Good knowledge of the PaperCut printer management system is an asset.

Essential Skills and Abilities

• Professionalism and interpersonal skills.
• Resourcefulness and good judgement.
• Sense of responsibility.
• Ability to listen, inform, explain and advise on IT equipment and needs, either individually or as part of a group.
• Initiative, autonomy and organisational skills.
• Accuracy and attention to detail.
• Good manual dexterity and ability to lift and carry objects weighing up to 18 kg.
• Bilingualism, French and English (spoken and written).

Interested candidates are requested to submit an online application at Job Openings ( ustpaul.ca ) by May 16, 2023 at 11:59 p.m.

We thank all applicants for their interest in this position. We will be contacting only those candidates who have been chosen for the next step of the selection process.

We are committed to ensure employment equity and we encourage the participation of all individuals eligible to work in Canada. If your application is successful and you require accommodation during the selection process, please notify us if you are contacted for an interview. Your personal information is protected under the provisions of the Privacy Act.

Titre du poste :

Assistant(e), Centre multiservices

Numéro de concours :

Unité administrative :

Service de l'informatique et Centre multiservices

Supérieur immédiat :

Directeur, Service de l'informatique et Centre multiservices

Type d'emploi :

Poste permanent, temps plein (syndiqu é )

Horaire de travail :

35 heures par semaine

Échelle salariale :

Niveau 4 ( $ - $)

Le masculin est utilisé sans aucune discrimination et dans le seul but d'alléger le texte.

L'Université Saint-Paul (1848) est le collège fondateur de l'Université d'Ottawa, avec laquelle elle a conservé un lien de fédération depuis 1965. Bilingue et à échelle humaine, elle compte plus de 1000 étudiants; elle offre des programmes en communications sociales, counseling et psychothérapie, droit canonique, éthique publique, études de conflits, philosophie, théologie, relations humaines, leadership transformatif et spiritualité et innovation sociale. L'Université Saint-Paul offre un environnement de travail propice à l'épanouissement professionnel et des avantages sociaux compétitifs.

L'Université Saint-Paul se démarque par l'intégration de l'apprentissage et de la recherche à l'engagement social, ce qui permet d'offrir une expérience étudiante unique. Elle participe au dialogue sur les enjeux contemporains et est résolument tournée vers la justice sociale.

Résumé des fonctions

Sous l'autorité du directeur, Service de l'informatique et Centre multiservices, le titulaire assure le bon fonctionnement de toutes les activités et les services reliés au comptoir multiservices, ainsi que le soutien des équipements audiovisuels dans les salles de classe de l'Université.

Fonctions principales

• Aider avec les achats de fournitures de bureau, d'informatique, de papeterie et de matériel pour l'ensemble de l'Université et du Service.
• Aider avec les demandes de support au comptoir, au téléphone, par courriel et par l'entremise du service de billets; analyser, classifier, prioriser et/ou traiter et répartir au personnel des TI, les demandes et incidents, en assurant le suivi de façon à respecter les cibles des niveaux de service établis pour chaque type de demande.
• Gérer et assurer le soutien des systèmes et des cartes d'identité et accès des étudiants, des employés, ainsi que des cartes de transport en commun.

Gestion du service de photocopies et d'impression

• Aider avec la production et la vérification des travaux d'impression et des copies pour les clients internes et externes; effectuer la vérification des textes pour assurer, selon le guide, que les copies sont conformes aux lois sur les droits d'auteur.
• Maintenir le bon fonctionnement des imprimantes incluant le serveur de PaperCut.
• Aider avec les demandes d'entretien et de service pour les photocopieurs . click apply for full job details