Job Posting
Organization: Kids Help Phone
Title: Senior Manager, People and Clinical Performance
Reports to: Senior Director. Counselling
Location: Toronto, ON (Remote) or Montréal QC
Salary: $71,800 - $84,600
Posting Close Date: Tuesday May 14, 2024
Is this you?
Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today's complex, ever-changing, technology-driven world?
Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada. If you are a person with the drive and passion to be a member of Kids Help Phone's team, this could be for you. We need a team who is willing to lead change, and help fuel the journey. All team members will have a desire to make a real difference in young people's lives. It will take courage. It will take resilience.
Does this sound like you? If so, then keep reading
THE OPPORTUNITY
Are you ready to lead a dynamic team towards operational excellence while fostering a culture of inclusivity and engagement? Join us in this pivotal role where you'll be at the forefront of driving performance, nurturing talent, and championing a workplace where every individual matters.
KEY FUNCTIONS AND RESPONSIBILITIES
People and Performance Management - accountable for front-line team performance, ensuring effective and efficient work, while meeting goals and KPIs
Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators
Provide oversight and ensure equitable and consistent team and employee performance of reports and skip reports
Responsible for the development and implementation of a front-line supervision model to ensure efficient and effective service delivery, in alignment with KPIs, clinical and operational success indicators
Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management
Lead and model the development of a data informed decision-making process
Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards
Operational Excellence - lead and develop projects related to the growth and development of the frontline team and service
Lead the development of the team's quarterly and annual roadmap, workplans and priorities
Monitoring of performance to ensure operating plan goals are met
Empowering autonomy and accountability amongst the management team
Collaborate on development of specific projects, policies and strategies as they relate to frontline team requirements
Identification of risks in collaboration with team and developing mitigation strategies
Develop and maintain bilingual support strategy
People and Culture - providing employee engagement leadership and building a culture of excellence
Responsible for providing employee coaching, professional development and supporting career development for Managers
Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles
Oversee the recruitment, retention, attrition, leaves and accommodations of the frontline teams in collaboration with functional leads
Develop well-being strategies for all members of the front-line team ensuring they are implemented, reviewed and adapted as needed; collaboration with frontline wellness teams and organization's Well Being Champion team
Responsible for identifying management training and developing needs and addressing any gaps
Ensure engagement, staff appreciation, recognition and rewards for front-line staff and volunteers
Maintain strong relations with Union partners, ensure effective labour relations and implementation of Collective Agreements
Regular and Effective Communication - in alignment with KHP Mission, Vision and Values, IDEA, You Matter and Collective Agreement principles
Collaboration with HR and IDEA on strategies to ensure inclusion, diversity, equity and accessibility is embedded in everything we do
Collaboration with Clinical Operations team to ensure effective and regular communication between all members of the frontline management team; ensure the clear and effective communication to the frontline team
Intentional collaboration with Employee Well Being and Experience team and the Director of IDEA
Qualifications
University degree in applicable fields such as Social Work, Healthcare, Psychology
Master's degree is an asset
A minimum of 3-5 years of leadership and direct management experience, preferably in a youth-led or youth-serving organization
A demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact.
Experience using data to support strategic decisions and business plans to meet program objectives and goals.
Demonstrated ability to make timely decisions with good judgment
Demonstrated ability to work effectively and cross-functionally with external partners, suppliers, staff, volunteers and other relevant stakeholders
Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline.
Entrepreneurial, creative, strategic minded and energetic
Conflict resolution skills, certifications an asset
Experience with implementing complex system change is an asset
Clear and compelling communication skills
Flexible and adaptable in a complex, changing environment
Experience in quality assurance is an asset
Good analytic, problem solving and negotiation skills
Commitment to the vision and goals of the organization
Excellent English oral and written skills. Bilingual in French and English is an asset.
Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
Requirements
As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions.
Ability to secure an acceptable "Vulnerable Person Sector Criminal Reference Check"
Ability to travel to KHP offices as required
Why Kids Help Phone?
Meaningful opportunities to make an impact
Modern, collaborative space and an environment where you are valued and appreciated
Employee Wellness programs
Work/life balance and flexibility
We take great pride in our first-class team and culture. Open-door approach at all levels
Rapidly growing organization with a focus on continuous innovation
Real-time coaching and feedback, growth opportunities, and a supportive and collaborative team
Benefits:
Accidental Death Insurance
Hybrid Work Model
Life Insurance
Flextime
Employee Assistance Program
Health Care
Dental Care
Vision Care
RRSP Matching
Emergency Travel Assistance
Applications will close at 23:59, on the job posting close date listed above. Submissions received after this time may not be considered
To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:
The Feel Out Loud Campaign Cabinet - a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada
What I Wouldn't Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.
Visit our careers page and apply now!
For more information about Kids Help Phone, please visit our website:
Accredited member, Imagine Canada Standards Program.
The Small Print
Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.
Kids Help Phone is committed to providing barrier-free environment and accommodation in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources person if your require accommodation at any stage of the recruitment process.
Message to Agencies:
Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome . click apply for full job details