We are currently hiring a Field Service Manager to join our growing team!

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

POSITION SUMMARY

This position is responsible for managing all service functions including maintaining customer relationships and new business opportunities within the field. This position assists in skill development and improving overall contributions of technicians within the field.

Maintains contact with existing and potential customers at the user's location.
Actively pursues new business, makes service presentations and follows up on new leads.
Collaborates with other branch personnel on customer retention and acquisition strategies.
Provides customers with maintenance reports and other reports as requested.
Liaises with customers to resolve issues and complaints.
Direct and manage technicians assigned to the field.
Oversee the technicians in Safe Operating Procedures for servicing and operating lift trucks.
Review technician's paperwork and other administrative duties.
Participate in interviewing new technicians.
Participate in the performance management process of technicians.
Coordinate and follow up on factory requests.
Provides assistance and support as required for all activities and functions as assigned.

KNOW HOW & EXPERIENCE

2-5 years of MHE industry experience preferred.
Computer knowledge including MS Word/Excel/PowerPoint and Outlook
Excellent Customer Service skills
Excellent leadership skills
Candidates possessing a technical background will be given preference