Information Systems Analyst (1-year term)

Date Posted: 04/19/2024

Req ID: 37036

Faculty/Division: Ofc of the Chief Information Officer

Department: Academic, Research & Collaborative Tech

Campus: St. George (Downtown Toronto)

Position Number: 00056354

Description:

About us: The enterprise Academic Research & Collaborative Technologies (ARC) group is a central department responsible for all matters pertaining to the development, operation, maintenance and effectiveness of core teaching and learning systems, research systems and enterprise collaborative technologies at U of T.

Your opportunity: Under the supervision of the Manager, Research and Collaborative Applications, the Information Systems Analyst provides a range of services to support the activities of the Academic Research & Collaborative Technologies (ARC) group. You will play an essential role in supporting the rollout and uptake of generative AI and similar kinds of technology at the University through the planning, testing, implementation and improvement of AI systems and solutions, and by developing and delivering training and support to individuals and groups of users. The successful candidate will be a self-starter, possess strong communication and organizational skills and excel in working collaboratively as part of a cross-functional team with stakeholders and technical staff from across the University.

Your responsibilities will include:

• Planning the implementation of new business system processes
• Assessing needs and contributing to the development of business systems
• Analyzing and documenting business requirements
• Writing complex specifications based on system requirements
• Evaluating new technologies or new and modified businesses processes to determine enhancement requirements
• Analyzing existing service and process procedures and recommending changes
• Keeping well-informed on policies, procedures, regulations and new technology
• Training end-users on procedures and the use of supported IT systems

Essential Qualifications:

Bachelor's Degree or Master's Degree. Minimum five years' experience working on the planning, testing, implementation and support of post-secondary enterprise applications. Proficiency in the use of generative AI tools and technologies (e.g., ChatGPT, Azure AI Studio, Microsoft Copilot). Demonstrated understanding of trends and policies surrounding generative AI, particularly in higher education. Experience with designing dashboards using data visualization tools such as Power BI and Tableau. Experience with Power Platform. Experience in training users and writing user documentation. Able to instruct, direct, assist, guide and share information with both technical and non-technical personnel. Ability to work concurrently on multiple projects, adjust to occasional changes in priorities and respond quickly and effectively to emerging situations. Strong written and presentation communication skills and ability to communicate in a variety of styles and voices for a range of audiences. Demonstrated effective project management skills. Demonstrated superior client service skills.

Assets (Nonessential):

Familiarity with the University of Toronto, its organizational structure and knowledge of U of T policies and procedures. Familiarity with AI application architecture is a strong asset. Experience with Microsoft Azure software development services is a strong asset.

To be successful in this role you will be: Adaptable, Communicator, Organized, Proactive, Problem solver, Self-directed, Team player

NOTE: This is a 1-year term position

Closing Date: 04/29/2024, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Term

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 14 -- $88,290 with an annual step progression to a maximum of $112,911. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Information Technology (IT)

Recruiter: Khristen Sivaramalingam

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Job Segment: Information Systems, Systems Analyst, Testing, Project Manager, Technology, Research