What will be your daily pursuit?: Supporting and leading the guest experience team, to ensure they provide upbeat and professional hospitality. This seasonal job is posted as part of our recruitment for summer 2024, with start dates in April/May until September/October.
What perks can you expect?:
- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price!
- Discounted hotel stays under Pursuit's lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world's most beautiful and iconic National Parks
What will you do in this job?:
Reporting to the Guest Experience Manager, The Assistant Guest Experience Manager will be responsible for improving line management, health and safety, programming, cleanliness and overall guest experience. Manage day-to-day operations of Ticket Offices throughout the Golden Skybridge.
- Support, coach and ensure that each member of the Guest Experience team provides an upbeat and professional guest service that goes above and beyond our guests' expectations
- Ensure all guest areas are kept clean by embracing the Pursuit Value to Honour Place
- Managing lines ensuring positive guests experiences
- Leading the team to manage both the arrival and departure of guests ensuring a world-class impression
- Ensuring all staff are knowledgeable, by providing each visitor with the highest quality experience and by maximizing revenue through sales of all our products and services
- Directing, leading and supporting the Guest Experience team
- Hiring, Training, orientation and evaluation of all Guest Experience employees
- Maintain positive working relationships with tour companies, suppliers and other departments
- Ensure all guest experience employees adhere to corporate grooming standards and enforce the highest level of presentation and professional conduct
- Ensure smooth operation of computer systems and arranging for repairs as needed, act as an on-site contact for Guest Experience IT systems
- Assist in overseeing the daily reconciliation of cash reports and applicable corrections and adjustments. As well as any payroll needs, with regards to labour
- Ensure cash security by enforcing policies and authorized access to the safes and safe cash handling procedures in the ticketing areas
- Inform staff of new clients, payment procedures and special functions
- Health and Safety champion for the department, being a leader to all emergency and safety protocols
- Manage staffing levels and department scheduling
- Handling guest complaints
What skills and experience do you need for this job?:
- A minimum of two-three years supervisory/management experience with proven ability to manage a large team, including experience in payroll, scheduling, recognition, and progressive discipline
- Employee training experience including POS, customer service and operational skills
- Strong organizational skills and ability to thrive in a fast-paced environment
- Strong customer focus providing friendly, professional and efficient service
- Effective problem solving and critical thinking skills
- Demonstrate high levels of positive energy and a willingness to take on new challenges
- Strong communication and listening skills with local and international guests and staff, second language skills highly advantageous
- Accuracy and efficiency in handling large cash/card transactions under fast-paced and busy conditions and experience with cash reconciliation
- Passion for employee and guest safety
- Proficient in MS Office (Word, PowerPoint and Excel required)
- First Aid Training an asset
- Meet and set a strong example for Pursuit grooming standards
- Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs
Beautiful. You'll work in an iconic, unforgettable and inspiring location. You'll see amazing scenery and wildlife. You'll participate in team events – and fun!
Independent. You'll spend your days in and around national parks
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Golden, British Columbia, Canada. Relocation to the area and the legal ability to work in Canada is required.
What will your work environment be like?:
Beautiful. You'll work in an iconic, unforgettable and inspiring locations. You'll see amazing scenery and wildlife. You'll participate in team events – and fun!
Independent. You'll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Closing: Equal Employment Opportunity Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected] We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.